Offer summary
Qualifications:
Bachelor's degree in relevant field, 3+ years in customer service management, 1+ year managing direct reports, Experience in educational technology preferred, Proficiency in CRM systems.Key responsabilities:
- Lead the Customer Care team to meet high standards
- Coaching and training to enhance performance
- Analyze productivity and key metrics reports
- Drive process improvements from customer feedback
- Troubleshoot tech issues and oversee support ticket quality