About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com Overview and Responsibilities Summary We are seeking a dedicated Customer Support Specialist to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers. Pay starting at $17.20 plus a Quarterly Bonus opportunity VA Support Specialist Team: Mon - Fri 8 hour scheduled shift between 7am - 7pm Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval Essential Duties and Responsibilities Brings ideas for process or efficiency improvements to supervisor Builds relationships with locations, field management, patients and referral sources Collects co-pays and deductible amounts Conducts insurance verification and eligibility for services/products Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines Maintains accuracy and quality control throughout patient contact and data entry Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperwork Obtains authorization and qualification documentation Prepares complete and accurate files for Billing Department Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction Processes work orders to field locations and coordinates timely fulfillment of products and services ordered Provides product/service information and education by answering questions, offering assistance Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies Works extensively with eIntake proprietary system Performs other duties as assigned Qualifications Employment is contingent on Background investigation (company-wide) Drug screen (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Education and/or Experience High school diploma or GED equivalent required One to three years of related prior work experience in a team-oriented environment Experience in medical field and administrative record management Strong customer service background Skills, Knowledge and Abilities Effectively communicate in English; both oral and written Helpful, knowledgeable and polite while maintaining a positive attitude Interpret a variety of communications in English (verbal, non-verbal, written, listening and visual) Knowledge of medical billing practices and of billing reimbursement Maintain confidentiality and practice discretion and caution when handling sensitive information Medical terminology Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Sense of urgency and responsiveness to physicians, location employees and patients Work independently and as part of a team Physical Demands Lifting of 10lbs. Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk Requires close vision to small print on computer and or paperwork; extensive hours working on the computer Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications; Word and Excel Office equipment; fax machine, copier, printer, phone and computer / tablet Rotech Information Benefits 401k Medical, Dental and Vision Life Insurance and Disability Generous Paid Time Off and Paid Holidays Employee Discount Program Employee Recognition Program Bonus and Incentive Opportunities Mileage reimbursement (when applicable for the position) Telephone reimbursement (when applicable for the position) Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
