Account Manager, Indonesia and the Philippines

Lesaffre’s presence in Asia Pacific has been established for decades. With Asia Pacific regional headquarter based in Singapore, we aim to serve our customers in this region with better engagement and service. Proximity to our customers is one of our core missions. This ensures Lesaffre is able to work with local bakers to create regional specialties and anticipate trends.

Develop, implement and realize the account strategy and plan, within the sales strategy and plan and corporate requirements and guidelines, in order to ensure the realization of planned business results and long-term customer relationship objectives are achieved.

Contribute to developing the account strategy and sales plan(s) of Yeast Extracts.

Key Areas of Accountability & Responsibility:

• To set up, coordinate & execute specific Accounts tactics & plans to realize pre-defined/agreed sales and overall customer relationship objectives, both for the short- and long term.
• Define and implement a strategic account plan. Translate into Financial profitability and goals both strategically and tactically and be accountable for top line profit.
• Contribute to developing the sales plan, both strategically and tactically.
• Monitor and coordinate the execution of the account plan, report on the basis of defined performance indicators and take corrective actions, in order to achieve the results.
• Build sustainable cross layer networks in the defined accounts by both direct engagement and by positioning key stakeholders to the right level in the account to speed up development and brick wall running business.
• Identify long term business opportunities with the account(s) and include these in the account strategy and plan.
• Define and Implement projects with focus on key products, processes, and innovation, and decide on clear PMP structure and accountabilities.
• Monitor and benchmark competitive products, market requirements and competitive business strategies (competitive profiling) and incorporate benchmarking and competitive profiling in account and sales plans.
• Lead contract negotiations with the respective account(s) and ensure the conclusion of sales contracts.
• Coordinate tech-service or after sales service activities towards the account.
• Monitor the complaint process and ensure an appropriate complaint settlement with the account within the agreed timeline.
• Monitor the account’s payment behavior and take action to ensure payment within the agreed payment terms.

• Bachelor’s degree in Food Science and Technology or related field.
• Minimum 5 years of experience have proven experience in Account Management in an international business-to-business environment, ideally within flavor or yeast extract or savory seasoning marketplace.
• Ideally have extensive knowledge and understanding of instant noodle/soups & bouillons/cooking sauces & seasonings and other savory Industry with a strong ability to describe and discuss the products in depth.
• preferably have an existing network within the food manufacturing industries of Indonesia as well as business experience in Philippine market.
• have demonstrated successful achievements within sales/commerce.
• are a pragmatic entrepreneur and able to build and maintain relations on different levels, both internally and externally.
• are a real team player and good at dealing with Internal stakeholders and external customers.
• have a strong drive for results, customer focus and are ambitious.
• are an excellent communicator and have good planning and organizational skills.
• are willing to travel.

Fluent English communication and preferably have a good second and third language.