Fraud Transformation Project Lead

Location:

Job Summary

As a Fraud Consultant (Project Lead) for our Change & Issue Management Team, you will work cross functionally with our Fraud Operations, Technology, and Line of Business (LOB) partner teams as we implement and operate best-in-class enterprise-wide fraud solutions. This role will be responsible for managing the Fraud Transformation Prioritization intake, backlog, and active projects for Enterprise Fraud Services (EFS).

We are currently seeking a highly analytical individual who is capable of presenting and leading data-driven strategies in order to effectively execute the product roadmap.  This position requires the ability to influence both internal and external stakeholders, provide business development support, and lead strategic projects. The successful candidate must have demonstrable experience in ensuring that initiatives are completed on-time and on-budget. The candidate must have proven skills that focus on the people-side of change, involving, preparing, supporting, and equipping partners to adopt and leverage changes to business processes, systems, technologies, job roles, organization structures, and more.

Job Description

• Serves as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders (LOB partners, technology, compliance, vendors, risk, etc.) to lead and influence business decisions. 
• Leads and recommends solutions for business critical operational or technology issues including with operational impact, root cause analysis, cross business impact, and arrival at solutions; translate and communicate clearly to end users and key stakeholders.
• Leads, identifies, and implements strategic improvements that generate significant measurable benefits across the enterprise (e.g., revenue, expense, client experience, etc.).
• Works autonomously and possesses depth and breadth of expertise to own and drive operational or operational support processes.
• Manage process and inventory of pending and active change initiatives impacting EFS; including backlog management and prioritization processes.
• Focused execution of key process improvement initiatives to improve the client and teammate experience; reduce fraud losses; increase efficiencies; strengthen controls; and manage risks.
• Develop reporting and metrics to measure performance and effectiveness of operational processes; interpret findings from data mining processes; and effectively communicate data and recommendations to senior leadership.
• Demonstrate and maintain expertise of industry trends and practices in operational area, Fraud and Risk Management, Compliance, and Operations.
• Use project management skills to lead and drive the completion of various tasks, including application changes, upgrades, workflow changes, process improvements, issue remediation plans, 2nd and 3rd line of defense exams, etc.
• Partner, communicate, and negotiate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.

Essential Job Functions

• Lead and support communications.
• Conduct impact analysis, change readiness assessments, and identify key stakeholders.
• Identify and manage anticipated and persistent resistance.
• Consult and coach stakeholders.
• Identify, integrate, and coordinate change management activities into project plans and/or project sprints.
• Define and measure success metrics and monitor progress of change.
• Understand the strategy, workflow, upstream/downstream impacts, and initiatives across Fraud Services.
• Understand industry best practices and trends.
• Participate in projects and special initiatives; complete other duties as assigned.
• Ability to handle input from many sources in order to make sound decisions, exercise good judgment, and achieve stated objectives while prioritizing across multiple projects and teams.

Required Qualifications

• 5+ years of experience in a project role in the financial services industry, ideally within fraud.
• High school diploma; College degree and leadership experience preferred.
• Broad understanding across Fraud Operations.
• Familiarity with project management approaches, tools (SharePoint, Jira, Miro, Blueworks Live, Monday, etc.), and phase of project lifecycle.
• Strong attention to detail to identify anomalies in business processing.
• Ability to independently lead based on broad industry experience.
• Experience with large-scale organizational change efforts.
• Ability to influence others and move toward a common vision or goal.
• Highly organized with strength in planning strategy and tactics.
• Problem solving and root-cause identification experience.
• Experience with Agile Project Management practices preferred.
• Change Management Certification and/or OCM experience preferred.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80,000 to $100,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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