Sr. Field Service Technician - DFW Area

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Job Description

• The position responsibilities include upgrades, implementation, optimization and maintenance support of a large complex regional communication system.
• The Field Service Technician will provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure. 
• Maintain, optimize, test and document complex communications systems.
• Provide weekly reports of activities and accomplishments.
• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

Job Requirements

• Strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls  and bridges.
• Capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks
• Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques
• Total familiarity with the latest technologies and troubleshooting techniques
• Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access
• Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams
• Self-motivated and self-managed to perform the required duties at a distance from direct supervision
• Strong self-management and communications skills, ability to work closely with Customers, Team Members, Sales, Engineering, Upgrade Operations, Project Management & Customer Support Manager’s.
• Able to solve customer problems quickly during stressful situations
• Ability to read and understand equipment schematics and diagrams.
• Proficient in use of various communications test devices and equipment including: System Analyzers, Power Meters, etc.
• Be proficient with MS Office, Motorola CPS Software. 

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Desired Experience

• BA in Engineering/IT related fields, Associates and 2+ years experience or 4+ years experience as a Technician, Field/System, IT, Networking, RF, LMR or Electronics.
• Prior Military Electronics
• Network certifications (Security +/ CompTIA Network+, Juniper JNCIA-Junos, Nokia NRS1, CCNA or similar, highly desirable)
• FCC License, ETA and/or other Industry Certifications are also desired.

Candidate Requirements

• Must be able to obtain background clearance as required by government customers
• Availability to be on-call on a 24/7, 365 day basis
• Travel estimation 25%
• Must have a current valid driver’s license and a good driving record.

Location / Territory

• This position will be based in the Dallas or Fort Worth, TX area.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Basic Requirements

• 4+ years of experience with one or more of the following: LMR, IT, RF Systems, Radio Communications, Radio Frequency,  Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.