We are looking for someone to join Fluke Service Solution Organization (SSO) and work together with all other departments of the company to ensure we meet our targets, designed to provide excellent service for our customers and growth opportunities for our company.
As a member of the Fluke Service Desk team, you will be based in Eindhoven and you will be the connection between our partners and customers located in Europe and our logistics and technical teams based in Eindhoven (NL), Cologne (DE) and Norwich (UK). You will be the main point of contacts for orders and queries related to the repair and calibration of tools and will be responsible to ensure that our customers questions are answered, and their service requests fulfilled.
Job Description
- Handle customer questions coming in by phone or email.
- Work with our partners and customers located in different European Countries when their equipment needs repair or calibration, create return orders into our system and communicate references and shipment process.
- Monitor the turnaround time of our service orders and keep customers updated about the status of their tools, creating price quotations when needed.
- Manage in a timely and professional manner our customers’ complaints.
- Work with our finance department to ensure invoicing is correct and payments can be collected.
- Monitor the KPIs via Visual Management, identify deviations in time and apply Problem Solving to close gaps to target.
- Learn and follow all customer service procedures and policies.
What can we offer you?
- A multi-cultural and informal environment with attention to inclusion and diversity
- Full time contract with hybrid way of work with 1 day working from home per week
- Office working hours with flexibility (work starts between 7:30 and 9am and ends between 4 and 6:30pm)
- 28 holiday days per year with possibility to purchase up to 10 extra days
- Access to a global company with great opportunities for growth and development
- Access to our Fortive Business System tools with the possibility to become specialist or champion in one or more of them in the future
- Additional benefits (e.g. collective discount on health insurance, pension plan, Bicycle plan*, access to MyPhilips shop*, referral awards,…)
Education
MBO education and/or an administrative/logistics background
Experience
Minimum two years of work experience in Customer Support or equivalent experience in a similar industry and position where you have taken care of at least one of these tasks:
- Managing of incoming emails and phone calls
- Recording of administrative tasks in company system (e.g. Oracle, SAP, etc)
- Handling of customers’ complaints
Basic technical knowledge of test and measurement products is a plus.
Hard Skills
- Fluent English and Dutch, both spoken and written. Any other European language is a bonus.
- Excellent digital literacy, in particular MS Outlook and Excel.
Soft Skills
- Accurate in generating and processing data.
- Team player.
- Excellent communication skills and customer handling skills.
- Attitude to problem solving
- Comfortable with change
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
