Offer summary
Qualifications:
Grade 12 or equivalent, Degree/Diploma (desirable), 3-5 years customer service experience, 1-2 years leadership experience, QA experience in a contact center.Key responsabilities:
- Lead team of Quality Assurance Specialists
- Monitor QA specialists' performance and adherence
- Audit evaluations and improve processes
- Communicate quality issues and trends
- Prepare assessment reports and provide feedback