Financial Services Account Associate Specialist

Financial Services Account Associate Specialist

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the team

We are the Client Delivery Team responsible for providing services to investors of our clients.  Client’s requests are received and handled via email, post, or via telephone. We respond in accordance with applicable procedures, and service level agreements, ensuring we meet expectations of our clients and their underlying investors.

What you will be doing

• Working with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries via email, mail, or telephone.
• Working on multiple applications and technological solutions to complete your daily tasks and assisting other team members with resolving any queries or issues.
• Taking part in team-based activities such as: team meetings, various group projects and initiatives. Once fully trained, tasks could include assisting in the training/mentoring of peers and acting as a subject matter expert on our applications, policy and procedures.
• Creative problem-solving and innovative thinking are highly encouraged and integral to our team’s approach.
• Developing strong subject-matter knowledge and being able to assist leadership team as a go-to person for feedback and process expertise during various projects and daily queue management.
• Effectively managing multiple priorities, demonstrating the ability to adapt and seamlessly transition between tasks.
• Drafting procedures and training materials, facilitating meetings and acting as a team lead during manager’s absence.
   

What you bring:

• Languages: Fluent English (at least C1) and good communication skills in written and spoken French.

• Strong track record of past performance in terms of productivity and quality results.
• Ability to manage priorities and clearly communicate on progress, challenges and thrive under pressure.
• Constant willingness to expand own knowledge and understanding of the functions handled. Demonstrate ability to problem ensuring the needs of our clients are met with satisfactory outcomes.
• Ability to apply existing procedures, own experience, and knowledge to address wide scope of client requests, including those of higher complexity.
• Ability to effectively communicate within and outside own functional team.
• Readiness to work from 08:00 am – 18:00 CET
   

What we offer you:

• Working in an international company, alongside international colleagues.
• Being a part of an innovative and entrepreneurial environment of a growing department and team.
• Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).
• Development opportunities by using the company's on-line training database and LinkedIn Learning.
• Participation in projects and training sessions focused on both soft skills (communication, presentation, conducting meetings) and technical skills (Excel, knowledge of capital markets, English language).
• Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).
• Opportunity to get involved in social projects and local initiatives.
• Language courses

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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