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Business Customer Service Analyst with German (Remote/Hybrid/Regular shifts)

Remote:

Full Remote

Contract:

Full time

Salary:

2 - 2K yearly

Work from:

Bulgaria

Offer summary

Qualifications:

Very good communication skills in German, English (B1 level) for training, Experience in customer service preferred, Strong problem-solving skills, Familiar with computer operating systems.

Key responsabilities:

Handle inbound and outbound customer calls and emails
Provide first line technical support
Manage cases related to technical issues and data accuracy
Monitor and resolve customer cases proactivly

SUTHERLAND GLOBAL COLLECTION SERVICES LLC Financial Services SME https://www.sutherlandglobal.com/

51 - 200 Employees

See more SUTHERLAND GLOBAL COLLECTION SERVICES LLC offers

Job description

Company Description

We Are Sutherland

Sutherland is a global leader in Customer Experience Management (CXM), driving our clients' growth through innovative solutions and automation for over 37 years.

Why Sutherland?

🌍 With locations in 60 places worldwide, we've been operating in Bulgaria since 2008 with over 2,000 employees. We offer customer service and technical support in 17 languages, allowing you to work on exciting projects for some of the world's biggest brands. Here, you can develop your skills in a dynamic work environment.

Join Our Brand-New Telecommunications Project!

📞 Strengthen our exceptional team of customer service and sales specialists for our brand-new telecommunications project! We're seeking talented German-speaking employees for our leading telecommunications client, the #1 brand in Germany and Europe.

Job Description

Handle Business customer outbound and inbound calls and emails in a professional manner
Provide first line of technical support to hardware used in the retail business
Handle tickets related to technical and data accuracy issues
Proactively monitor and own the cases until resolution

Qualifications

Very good communication skills in German written, verbal, and listening.
English (B1 level) - needed for the training and internal communication.
Experience in a customer service and/or technical support environment is a plus.
Demonstrate a passion for excellence with respect to treating and caring for customers.
Have a pleasant, patient and friendly attitude.
Strong problem-solving skills and ability to interpret and communicate data.
Be able to troubleshoot basic issues related to technology.
Very familiar with computer operating systems.
The primary purpose of a Business Customer Support Analyst is to provide first class service by responding to inbound emails and phone calls from customers, perform outbound contacts and resolve cases related to technical issues and data accuracies.
Our client provides retail analytics to improve profitability and effectiveness