#132539 Virtual Care Analyst
Filing Deadline: Thu 10/31/2024
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment: Apply by 10/21/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 10/31/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position will work mostly rotating through our sites with an emphasis at East Campus. There may be some opportunity to work remote.
Description
UC San Diego Health is seeking a Virtual Care Clinical Applications Analyst to provide application analysis, strategy, system build, analytics, and general support on the Virtual Care Technical (IS) Team. Our Virtual Care Team implements advanced solutions and supports applications and hardware specific to the systems clinical needs to provide the right level or care, in the right modality, at the right time.
This position will function as the technical application analyst responsible for developing and maintaining core Virtual Care products such as our eSitter solutions, Video Visit Platforms and Telemedicine Applications. This position will also work with our analytics teams to identify pertinent data models to support the Virtual Care program.
This position will involve design, building, testing, and implementation of applications, and data models within the clinical application system. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. Works with clinicians to prepare detailed specs encompassing clinical processes, information flow, risk and impact analysis. Will provide on-site customer service, troubleshooting, and maintenance, as a participant in an on-call support schedule.
Minimum Qualifications
- Seven (7) years of related experience, education/training, OR a Bachelor’s degree in related area plus three years of related experience/training. Related Experience in Healthcare technology focusing on clinical workflow build, testing and trouble shooting.
- Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.
Preferred Qualifications
- Professional experience and proven success performing clinical workflows, user interface optimization and user acceptance testing.
- Experience troubleshooting and configuring wired and wireless communication equipment and related computer equipment, including application and operating systems software.
- Experience defining user requirements for complex systems and educating customers on application functionality and limitations.
- Experience Collaborating with customers on efficient, effective use of application resources, and create related documentation as necessary.
- Experience working with Vendors to align solutions with clinical needs and partnering with vendor resources for implementations.
- Familiarity with Virtual Care Solutions such as AvaSure, Doximity, Epic Native Video Visits, Vidyo, Zoom, Cisco, Amwell, IronBow etc.
- Experience supporting Virtual Care Hardware.
- Experience supporting Windows client-server applications, such as OnBase and GE ViewPoint.
- Familiarity with UC Protocols such as SIP, H323, SCCP, and WebRTC.
- Familiarity with EHRs specifically EPIC.
- EPIC Certification in any module.
- Experience with Tableau data visualization and a willingness to become EPIC Data module certified.
- Excellent interpersonal, verbal, written, and presentation skills for a group setting; ability to manage multiple programs independently, setting priorities to meet deadlines.
SPECIAL CONDITIONS
- Willingness to participate in an On-Call Support Rotation.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
Pay Transparency Act
Annual Full Pay Range: $94,400 - $176,800 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $45.21 - $84.67
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit
UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California’s Affirmative Action Policy please visit:
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UC San Diego is a smoke and tobacco free environment. Please visit
UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.
