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Firstline Field Service Technician

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Mexico

Offer summary

Qualifications:

0-2 years of relevant experience, Education or equivalent work experience, Good verbal and written communication skills, Driver's license satisfying DN requirements.

Key responsabilities:

Perform basic installations and minor repairs on DN products
Prioritize service calls to meet customer satisfaction
Communicate estimated arrival times to customers
Maintain professionalism during customer interactions
Assist in preventive maintenance inspections

Diebold Nixdorf

10001 Employees

See more Diebold Nixdorf offers

Job description

Job Description

Performs basic installation and minor repairs on DN products and services, including maintenance for ATMs, retail point of sale equipment and related PC and PC peripherals. Provides scheduled cleanings and other basic maintenance on conventional products such as locks, vaults and related.

Responsibilities

Prioritizes and plans service calls in accordance with customer service level agreements and to ensure high levels of customer satisfaction.
Contacts customers to communicate estimated time of arrival.
Promotes high quality of service and follows through to ensure call completion.
Escalates service requests as required for resolution.
Maintains customer satisfaction by ensuring communication and a professional demeanor and appearance.
Performs basic installation functions ( For Example, pulling cables, mounting devices, installing locks).
Performs technical fixes such as clearing paper, card and bill jams.
Supports service technicians by performing preventive maintenance inspections.
Develops understanding of operating standards, practices and procedures.

Qualifications

Required Qualifications

Education or equivalent work experience required.
Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Firstline Field Service.
Good verbal and written communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations