Product Management Lead, Digital

Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access. So far, we’ve contributed over $13.3 million AUD (roughly $8.9 million USD) to fund sanitation projects around the globe. Basically, we’re really good at doing good.

With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet. Over the next couple of years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

A bit about the role

We are on the lookout for an Interim Product Management Lead, Digital for a 6 month contract! 

The purpose of this role is to help us scale the crap out of our business by ensuring we deliver a seamless and delightful digital experience, always. 

As the Interim Director Product Management Lead you’ll ensure Who Gives a Crap is executing a product strategy that supports our current and future business goals as well as delights our customers to no end!

You will partner with the Digital Product leads to create an environment that inspires innovation when thinking about how to solve customer pain points. While leading, coaching and inspiring a team of Product Managers.  You'll guide the team to navigate complex problems with curiosity, creating a place where experimentation thrives and learning is celebrated. In this role, you’ll champion data-driven innovation, transforming insights into impact and scaling our digital product strategy to new heights.

If you worked here this past month here are some things you might have been involved in

• Rolling up your sleeves with our retention team, helping them deliver a kick-ass subscription and account management service. Thanks to your efforts, we’ve saved our Customer Happiness Team from needing two extra headcount just to process tickets!
• Collaborating with our New Product Development (NPD) team to successfully launch our newest category—rubbish bags—bringing innovation and sustainability to even more of our customers. 
• Playing a key role in working with our platform team to ensure we’re nailing the marketing data needed to maximise our spend and drive results.

Let’s talk about you

As a Product Management Leader you are someone who is connected to the organisational strategy and able to apply your industry expertise and knowledge to inform your team’s strategic direction.  You’re a seasoned people leader with hands-on experience leading globally dispersed teams through change and ambiguity.  You lead through fostering a culture of adaptability and resilience while encouraging iteration as a way to find creative solutions.  

You will have extensive project management experience which you can utilise during times of change to adapt project plans as needed.  While your ability to communicate with and align a diverse group of stakeholders will support your success and impact in this role. 

Your previous experience with Shopify and their suite of partner vendors will also be key to driving success. From subscription management to marketing tools, your familiarity with Shopify's partner vendors will help us unlock opportunities to scale, streamline operations, and deliver exceptional value to our customers. 

You'll lead with data literacy and a growth mindset at the core of everything you do. We’re looking for someone who can empower teams to use data to unlock value and drive smarter decisions, while constantly challenging the status quo to ensure we’re always improving. 

You give a crap

Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!

Why should you work with us?

First off, as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).

Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (98%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.