Nexthink Digital Employee Experience Management

A Nexthink Digital Experience/Employee Experience Platform Architect plays a crucial role in designing, implementing, and maintaining Nexthink's digital employee experience (DEX) platform. Nexthink is a leading provider of solutions that allow businesses to monitor, analyze, and improve the digital experience of their employees. Below is a detailed job description for this role:

Job Title: Nexthink Digital Experience/Employee Experience Platform Architect

Key Responsibilities:

1. Solution Design & Architecture:
   • Design and architect end-to-end Nexthink solutions to optimize the digital employee experience.
   • Develop a scalable and secure architecture for Nexthink platform deployments, ensuring it meets enterprise-grade standards.
   • Collaborate with internal stakeholders, such as IT, HR, and operations teams, to align the Nexthink platform with business objectives.
   • Lead the development of high-level and detailed architecture designs for monitoring, analyzing, and enhancing the employee experience.
2. Platform Implementation & Customization:
   • Lead the deployment, configuration, and customization of the Nexthink platform to meet organizational needs.
   • Work with project teams to implement dashboards, reports, and custom integrations that deliver actionable insights on employee digital experiences.
   • Ensure the platform is integrated with other business systems (e.g., ITSM, HR systems) to provide a holistic view of employee experience.
3. Stakeholder Collaboration & Advisory:
   • Act as a technical advisor to both business and technical stakeholders, explaining the capabilities of Nexthink and how it can improve productivity, engagement, and satisfaction.
   • Provide guidance on best practices for using the Nexthink platform to improve digital employee experience, leveraging both industry knowledge and technical expertise.
4. Data Analysis & Reporting:
   • Develop methods for capturing and analyzing user experience data, including system performance, employee engagement, and satisfaction metrics.
   • Build and maintain custom dashboards and reports to monitor the digital health of the organization’s infrastructure.
   • Translate technical metrics into business insights that can help senior management make informed decisions about IT and digital transformation strategies.
5. Continuous Improvement:
   • Stay updated with the latest developments in digital experience management and incorporate these innovations into Nexthink platform strategies.
   • Continuously assess and improve the performance of the Nexthink solution to ensure it adapts to evolving business and employee needs.
   • Implement automated processes to monitor and alert for any user experience issues, enabling proactive troubleshooting.
6. Security & Compliance:
   • Ensure that the Nexthink platform architecture complies with organizational security policies and industry standards.
   • Work with security teams to ensure that data protection and privacy standards are upheld within the Nexthink solution.
7. Training & Support:
   • Lead the creation and delivery of training sessions and materials for internal teams to optimize their use of the Nexthink platform.
   • Provide ongoing support and expertise to teams responsible for maintaining and expanding Nexthink solutions.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT architecture, with specific experience in Digital Experience or Employee Experience platforms.
• Experience with Azure and Microsoft O365. 
• Extensive experience with Nexthink, including solution design, deployment, and administration.
• Strong understanding of IT service management (ITSM), network infrastructure, and application performance monitoring.
• Experience with cloud technologies, APIs, and enterprise-grade integrations.
• Proficient in scripting and automation to enhance and extend platform capabilities.
• Strong communication and collaboration skills to work with cross-functional teams.
• Familiarity with enterprise security practices and compliance standards (GDPR, SOC2, ISO 27001, etc.).

Preferred Skills:

• Nexthink certification is a plus.
• Experience with other Digital Experience Monitoring (DEM) tools like Dynatrace, Aternity, or Lakeside Software.
• Understanding of ITIL processes and frameworks.
• Ability to work in a fast-paced and dynamic environment, handling multiple projects and tasks concurrently.

Soft Skills:

• Strong analytical and problem-solving skills.
• Ability to work independently and in teams.
• Excellent communication and presentation skills.

This role is pivotal in ensuring employees have a seamless and productive digital experience, which is essential for modern business success.