Job Description
Who you are to us:
You are service-oriented, open and social with a good analytical ability. You are driven by and enjoy working both independently and in collaboration with others. To be successful you need a good understanding of technology support and have practical experience in user support and application management. You are used to having a constructive dialogue with users and practical experience of troubleshooting technology.
You have a positive basic view and are solution-oriented. You communicate in an educational and clear manner. Your colleagues describe you as a creative and responsive team player. You like to analyze and take questions in a structured way. You are self-sufficient and can prioritize the work effectively. You are innovative and stimulated by finding new technical solutions to optimize the business. You are structured and work methodically and proactively with a holistic perspective. You like to provide good service, are easy to work with, want to develop in your work and have the ability to solve complex problems and come up with new ideas.
What you will do:
As a Technical Support Engineer, you will have the following responsibilities:
- Work client ticket requests
- Assess and prioritize the incident
- Support various end user applications
- Support various technology stacks within an enterprise environment
- Investigate and resolve critical incidents
- Escalate to appropriate second-level resources for incident resolution
- Facilitate progressive internal and external updates
- Work with dynamic teams in order to drive the incident to resolution
- Take action to mitigate incidents quickly
As a Technical Support Engineer, you will have responsibility for managing your work in accordance with service level agreements and thoroughly document investigations and incident resolution in real-time in a state of the art documentation system.
If you’re out to change the world in ways that matter, we want to hear from you. As an Oracle Employee you will be joining an inclusive, social and innovative workplace that has a strong emphasis on developing talent and promotion from within. You will be rewarded for you hard work with a competitive salary and a host of additional benefits including generous insurance and pension plans, active lifestyle reimbursements and more.
Career Level - IC1
Responsibilities
Required Experience:
- Bachelor's degree in Information Systems, Computer Science, Engineering, MIS, CIS or related field, or equivalent relevant work experience
- Demonstrate fluency in both Swedish and English
- Must be legally authorized to work in Sweden - No sponsorship available
Preferred Qualifications:
- Customer service experience
- Technical Support related to application/system troubleshooting
- Computer/Electrical Engineering experience
- Familiar with Relational database
- Linux/UNIX support experience
- Personal/enterprise network exposure
- Administrate enterprise systems
- Project Management exposure
- Use of ticket documentation system - Remedy
Expectations:
- Willing to work extended or irregular hours as needed and allowed by local regulations (no after-hours working expectations)
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets and take appropriate action to prevent and report any compromises of security within scope of the position
- Perform other responsibilities as assigned
- Shifts vary:
- 5/5/4 day shifts from 7:00 AM - 7:00 PM
- 5/5/4 night shifts from either 7:00 PM - 7:00 AM
- 5/5/4 shift pattern relates to 5 days on, followed by 5 days off, followed by 4 days on
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
