Cloud Services Coordinator

Are you ready to take the next step in your career and make a significant impact within IRIS Hosting? We’re excited to announce a fantastic opportunity for a Technical Transition Coordinator to join our team! This unique role is all about helping our customers successfully transition onto our managed cloud services, ensuring they enjoy a seamless and secure experience.

At IRIS Hosting, we pride ourselves on providing fully managed and secure environments across both Private and Public Cloud platforms. Our customers rely on us for flexible access to essential resources and systems, and now, we need a passionate individual to coordinate our fast-paced Technical and Project delivery teams to ensure their success.

What will you be doing?

In this pivotal role, you will:

• Manage Key Stakeholders: Work closely with customers and our internal Project, Product, and Operational teams to ensure smooth service transitions and operational acceptance.
• Lead Technical Projects: Act as the escalation point for technical transition projects, providing valuable feedback to product teams and influencing service improvement initiatives.
• Coordinate Resources: Oversee the Engineering and Project teams as they migrate customers onto our IRIS Hosting services.
• Improve Efficiency: Govern lead times and transition costs while sharing knowledge and adopting repeatable processes and automation.
• Drive Adoption: Help implement approved solutions across all IRIS platforms, enhancing service quality and efficiency.
• Monitor Platforms: Maintain customer platforms during and immediately after Go-Live, ensuring they operate smoothly.
• Align Best Practices: Ensure all team activities adhere to best practices and are updated with the latest provider advice.
• Build Relationships: Collaborate with third-party technical teams and internal departments to foster knowledge sharing.
• Document Processes: Create user guides and documentation as needed.
• Resolve Customer Issues: Take ownership of customer concerns from initial contact to resolution, supporting cloud infrastructure and services throughout the process.

What are we looking for?

We’re seeking candidates who have:

• Microsoft Certifications: Proficiency in Azure, MS365, Windows Server, and Desktop technologies.
• ITIL Accreditations: Knowledge of best practices in IT service management.
• Experience: At least 1 year in a similar project coordination or service role.
• Technical Knowledge: Experience across IT Operations, including Networking, Virtualization, and Security.
• Customer Support Experience: Familiarity with 1st, 2nd, and 3rd line support, ideally in an ITIL environment.
• Project Delivery Skills: Experience in managing resources and working to project milestones.
• Strong Communication Skills: Excellent verbal and written abilities across various channels.
• Customer Focus: A dedication to delivering quality service and improving customer experiences.
• Problem-Solving Skills: A tenacious approach to resolving challenges effectively.
• Team Spirit: Willingness to collaborate with global support teams and keep up with modern technologies.

Why Join Us?

• Career Advancement: Enjoy ample opportunities for professional growth within a supportive environment.
• Innovative Atmosphere: Be part of a team that values fresh ideas and creative solutions.
• Impactful Work: Play a crucial role in enhancing customer experiences and operational excellence.

If you're excited to make a lasting impact and advance your career with IRIS Hosting, we want to hear from you! Apply now to seize this fantastic opportunity. Due to high demand, we encourage you to apply as soon as possible!