Quantitative Project Coordinator

About M3 Inc:

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs.

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organisations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

Business Unit Mission:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

The Quantitative Project Coordinator assists the Client Service team with day-to-day management of market research studies, to ensure all projects successfully complete on time, within the budget and in accordance with the project specifications, while meeting and exceeding client expectations.

The Quantitative Project Coordinator is one of the key team members in the execution of the quantitative project, and is responsible for field management and sample strategies, and will be accountable for coordinating with respondents, vendors, and clients. They will assist with the set-up of the study and other project requirements as needed.

Essential Duties and Responsibilities:

• Support and execute sampling and fieldwork plan as agreed with Project lead, including screener review for allocated projects
• Execute end to end project related tasks which could include (but not exclusively) link setup, link testing, languages requests, desk research, quality/audit checks, set up and delivery of study invitations, manage exclusion lists, M3 Wallet approvals, invoicing, and cost reconciliation.
• Ensure projects and tasks allocated are completed in line with timelines stipulated by the client/project lead
• Setup or review dynamic audience on allocated projects to ensure that relevant sample is invited
• Address Support Team and other stakeholders’ requests in timely manner
• Attend meetings with PMs regarding assigned projects to ensure project specifications, client needs, timelines, and responsibilities are understood.
• Takes notes and fill checklists during briefings and other project key meetings and ensure they are understood and actioned
• Host market research pretest/pilot interviews for clients, and ensure interviews are conducted on time and as planned. This will require direct client interactions
• Build, update and track customized fielding plans for all projects as needed
• Support PMs and coordinate fieldwork tasks on up to 20 live projects to maintain the knowledge and experience on market research recruitment for quantitative studies
• Proactively seek alternative fieldwork strategies and find solutions to address response rates and costs on each project
• Discuss fieldwork progress and concerns with PDM in the first instance before presenting solutions/suggestions to Project Lead
• Deploy sample on projects 
• Manage and control the exclusion lists on quantitative projects and update duplicate
• Manage and control of the partners on quantitative projects throughout the life cycle of the project, ensuring that M3 achieves and exceeds client’s expectations
• Handle compensation approvals 
• Send final updates to partners and a summary of the agreed costs in a timely manner before allowing them to issue an invoice.
• Track, monitor and report on sampling performance and project costs, supporting the improvement of project gross profit and timely delivery
• Alert the Project Manager of a project when a fieldwork strategy is failing, when the project is getting off track or there is a quality concern, and work together to find alternative solutions
• Support PMs with invoicing ensuring that projects are closed and ready for invoicing in a timely manner. Update Target and Costs page with completes and partner costs.
• Partner with Project Managers, Senior Project Managers and/or Project Directors on projects to assist on the day to day needs of the project, including attendance of project meetings, fieldwork plans, taking notes, and other administrative tasks that the project may require.
• Be responsible for project coverage if the partnering project manager is out of the office during the lifecycle of the project.
• Design and request multichannel recruitment methodologies for allocated projects, which could include (but not exclusively) email campaigns, calling, desk research, text messages, online advertisement, referral schemes, forums, blogs, patient groups and associations networking and social media
• Have an excellent understanding of the M3 platforms and dynamic audience, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability

Education and Training Required:

• Bachelor’s degree or equivalent preferred
• Relevant coursework in market research or healthcare preferred, but not required.

Minimum Experience: 

• 0 – 1 year of market research experience 

Knowledge, Skill, Ability:

• Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
• Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
• Must have basic math skills, with the ability to calculate incidence rate, response rates profit, etc
• Interest / natural curiosity or previous experience /exposure within the healthcare space
• Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
• Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• Self-motivated and able to (re)prioritize tasks throughout the workday
• Exceptional time management, organizational skills, attention to detail and ability to multitask

• Participation in a company bonus scheme linked to personal and company performance