Associate Director - ServiceNow Consulting

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

• Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
  
  

The Associate Director is an essential team member focused on helping our clients take modernization to a whole new level. This role is a dynamic, outcomes-based leader who can think outside of the box and leads enterprise technology projects with knowledge of how IT and business operational support units’ function. The Associate Director serves as the point of escalation for all project related issues. Also supports the sales teams to further expand client relationships and addressing a client’s most pressing business issues by delivering a combination of strategy, process, people, and technology related services. The Associate Director is responsible for assisting with expanding the Cognizant footprint within an account by successfully delivering to outcomes, facilitating roadmaps, and engaging in higher lever business conversations.

Duties & Responsibilities

• Manage large programs for targeted accounts with support from Senior Consultants.
• Responsible for continued growth within the Client Account. This includes working with sales/pre-sales/CPs on new opportunities that present themselves during the account management process.
• Accountable for delivery of projects in accordance with Project Management best practices and is responsible for delivery of the project in terms of schedule, scope, resources, and budget.
• Ensures a deep understanding of the business purpose of every engagement, identifies the expected business outcomes, and ensures the team meets those expectations as an overall project success criteria.
• Manages client expectations through proactive relationship management.
• Serves as the Project Lead on client engagements and drives the completion of all Project Management deliverables. Serves as point of review and approval of client deliverables.
• Defines client’s desired business outcomes and manages alignment to those outcomes.
• Leads oversight of client deliverables including customer approach documents and proposals.
• Accountable for managing and invoicing client engagement financials.
• Facilitates the preparation of workshop materials and co-leads workshop discussions.
• Works with the client, Consultant, and Solution Architect to create user stories with business-level requirements.
• Accountable for the creation and delivery of all project Change Requests for assigned accounts.
• Responsible for the creation of all Statements of Work for assigned accounts.
• As needed works with Sales/Pre-Sales and Managers to develop Statement of Work documentation/collateral for other client implementations
• As necessary, serves as the Cognizant Scrum Master.
• Mentorship of Senior Consultants assigned to your engagements and/or coaching HR responsibilities for resources where there is a HR reporting relationship.
• Builds out templates and sample artifacts to continuously improve our Center of Excellence in delivery.
• Uses their background in non-project management areas to assist the project team in creation of non-project management related materials (i.e. process flow diagrams, agile story test cases, etc.)
• As needed, reviews / approves timesheets, generates invoices and provides budget updates / resource forecasting for assigned projects.
  
  

Knowledge & Skills

• Background in implementing Service Delivery solutions, can offer customers real-world examples and provide best practice solution options.
• Strong analytical and facilitation skills.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Ability to create and present executive level presentations.
• Excellent interpersonal and relationship management skills.
• Advanced knowledge of Microsoft Office products; including Microsoft Project and Microsoft Visio.
• Knowledge or familiarity with cloud-based technology management solutions (e.g., ServiceNow, Jira, Workday, Oracle Cloud, etc.)
• Knowledge of Agile Development framework and effective SCRUM techniques.
• Ability to work on tight deadlines in a fast-paced environment.
  
  

Education & Work Experience

• Minimum 10 years of related experience with a management consulting firm. Prior Big 4 experience a plus.
• Bachelor’s Degree in Computer Science, Management, Business Administration, Information Systems, or related discipline or equivalent combination of experience and education.
• 4-6 years ServiceNow project experience preferred.
• Experience with process consulting, business analytics, organizational change management, business analysis, or technical writing preferred.
• ITIL v4 Foundations Preferred.
• PMI CAPM or PMP Preferred.
• Agile SCRUM Master certified preferred.
• ServiceNow System Administration Certification preferred.
  
  

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Applications will be accepted until 31 Oct 2024.

Salary And Other Compensation

The annual salary for this position is between $[ 162,000 - 190,000] depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan