Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Lead within PNC’s ACFR RTB organization, you will be based in Dallas, Texas. you may be based in a remote location. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.
Job description and responsibilities:
• Customer focus is the top priority. Should implement practices that align customer needs and satisfaction as primary considerations in all business decisions and should be able to leverage that information in creating customized customer solutions.
• Troubleshoot day to day file transmissions and reports issues, batch job failures, data and process issues related to PNC's critical applications.
• Analyze Daily activities with Pega Systems Admin Studio utilities to monitor job failures, user issues and node health for critical applications.
• Coordinate Ruleset promotion with Pega Systems promotion utility.
• Understand application Framework and ruleset numbering conventions and Guardrail warnings.
• Adhere to PNC security procedures for changes and updating system components.
• Analyze the application code for defects, bugs, and slowness in run time and identify the code changes required and share the findings with the ATL and the Team.
• Identify all process improvement tasks, manage/monitor the tasks on RTB Jira board and help the team in resolving the issues.
• Mentor/guide the existing team members (offshore and on-site) with their assigned tasks and help to onboard any new team members.
• Work closely with the Lead to discuss the identified process improvements and any critical issues that need immediate attention.
• Set up and configure automated batch and Cron jobs, make scheduling changes in CA7 for the batch jobs.
• Implement Change requests for production changes, Break fixes, Weekly Releases, SSO implementation, Vulnerabilities fix, Hot fixes, Vendor deployments, CA7 batch job schedule changes, OS/DB patching and perform validation post change implementation.
• Perform scheduled activities like Annual BC event for disaster recovery, Monthly OS patching, TEvent Validations, Weekly, month-end and year-end tasks, Firewall certification review etc.
• Coordinate with Change teams on the issues that are consistently impacting the application and work with them until the change is pushed into production and the validations are complete.
• Onboard applications into SRC and guide other teams in the process.
• Coordinate with the Vendors to implement the application specific patches and perform validation post vendor deployments.
• Perform testing in lower environments and deploy the code to higher environments using GIT-HUB, uDeploy, Artifactory for process improvements and minor changes.
• Develop and implement early warning alerts per PNC standards to make the system resilient and improve application availability.
• Analyze functional and data requirement from end users , product owners , and business teams and convert them to technical requirements and design. Perform impact analysis of software upgrades, infrastructure changes, and Firewall/Network issues on the business applications, notify business/customers about the impact and take necessary action.
• Coordinate with IT infrastructure team to determine hardware capacity, resolve server errors and effective implementation of job setup on servers to keep resource utilization within permissible limits.
• Modify existing IBM MQ, shell scripts, PowerShell scripts and Oracle queries to correct errors, allow it to adapt to new hardware, or to improve its performance.
• Write Unix shell/Java/Python scripts to automate critical files and processes monitoring, recurring activities and to create alerts to help in the maintenance and support of the application.
• Research topics specific to Pega Systems on PDN
• Document the technical details, methods & procedures, resolution steps, and new learnings for future reference.
• Coordinate information on Change Request to fulfill PNC standards when promoting Pega Systems Rulesets and changes.
• Facilitates complex problem resolution.
• Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software.
• Applies modern principles, methodologies and tools to advance business initiatives and capabilities.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
- Creates and leads the technical design and development of software solutions.
- Proposes & designs software solutions to address complex business needs. Prepares technical and procedural documentation required.
- Facilitates complex problem resolution.
- Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software.
- Applies modern principles, methodologies and tools to advance business initiatives and capabilities.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Application Development, Business Management, Customer Needs (Inactive), Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design
Competencies
Application Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting
Work Experience
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Pay Transparency
Base Salary: $55,000.00 – $179,400.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window
Generally, this opening is expected to be posted for two business days from 10/24/2024, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.
*For more information, please click on the following links:
Time Away from Work
PNC Full-Time Benefits Summary
PNC Part-Time Benefits Summary
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
