Job Description
Software sales & business support expert:
Would you like chatting with restaurant managers across the world about their business and tech challenges? Oracle GloriaFood solution enables restaurants to take online orders for pickup, delivery, and table-side service from a simple, elegant menu published on the restaurant’s website or mobile app.
You'll be responsible for onboarding, educating, and supporting restaurant managers/ owners and partners reselling the solution to their customers.
We start the on-boarding work the moment a restaurant decides they want to use our online ordering platform, sticking with them every step of the way to ensure they get the most value from our product.
You are ultimately responsible to make the restaurant successful by analyzing their profile and online evolution, in order to follow up on them with recommendations and various actions, initiatives or upgrades to relevant paid services. The work schedule matches the customer’s location: 2 – 11 pm Bucharest time including 1 hour break. In addition, the schedule includes 8 hours overtime every other weekend (4 hours on Saturdays and 4 hours on Sundays). The job is mostly remote with the occasional office training or team meeting; you can opt to work from the office.
Responsibilities:
You are ultimately responsible to enable the restaurant / partner to achieve the best possible value from their GloriaFood solution by analyzing their profile and online evolution, offering recommendations and initiatives or upgrades to relevant paid services. This includes:
- Develop a general/high level understanding of the GloriaFood solution
- Leverage the extensive knowledge base to become an expert on how online ordering works, what online technologies can enhance the restaurant’s online presence and results.
- Help customers/partners during onboarding with product / features presentations
- Communicate efficiently and effectively with our restaurant / partners, through live chat and email
- Contribute to creation of reusable assets – playbooks, FAQs, checklists
- Coach customers to ensure they are making use of all available resources
- Work closely with other teams (success, product management, marketing etc.) to leverage product skills and resources
Requirements:
- Proven track record in working in a customer facing role via remote programs
- Courteous with strong customer service orientation
- Good knowledge of computer operations
- Technical skills are desirable
- Strong problem solving/troubleshooting skills
- Ability to quickly adjust the recommended actions in a chat or email
- Curious about the food industry and technologies and a continuous learner
- Bachelor’s degree or equivalent experience in computer science, business, or related field
- Fluency in spoken and written English
Career Level - IC2
Responsibilities
Communicate efficiently and effectively with our restaurant members. We rely on a live chat tool to do most of our inbound support requests. You'll also be calling existing customers on the phone (no cold calling).
Become an encyclopedia of knowledge about how online ordering works and what online technologies are capable of in terms of sales for local restaurant businesses. This is an ongoing improvement challenge: we’re part of a very dynamic industry so our product team moves fast.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
