TITLE: Continuous Improvement Technical Assistance Program Lead
LOCATION: Remote but can be reached 24/7 in disaster response events
TRAVEL: Limited
About Us
The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.
About the Team
We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.
What you’ll be part of – TPG Culture
At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results. We reach across disciplines and borders to serve our global organization. We provide a roadmap focusing on people, our work, and continuous improvement. We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth. We are the backbone of TPG.
About the Role – Who You’ll Work With
The Continuous Improvement Technical Assistance Program Lead will report directly to the Program Manager. The Continuous Improvement Technical Assistance Program Lead will direct all training, technical assistance, and product development for the FEMA Continuous Improvement Program.
The Impact of Your Results
Your subject matter expertise in emergency management, FEMA policies and processes, working with state and local emergency management agencies, and overseeing continual improvement initiatives will assist FEMA in providing timely continuous improvement support for disasters and achieve its continuous program objectives (1) Support the Agency’s fulfillment of the PKEMRA requirement to ensure disaster operations are analyzed, information is captured, and long-term analysis can occur through support to CIP’s readiness and disaster operations support; (2) Create a broader culture of continuous improvement within FEMA by providing resources to field, Regional, and headquarters leaders to assess and implement projects on disasters that lead to greater efficiency and effectiveness in program delivery to survivors and jurisdictions; and (3) Continue the transition of FEMA’s Continuous Improvement Program to real-time identification and solutions to problems experienced in operations, and inform the FEMA’s priorities for preparedness, readiness, and future disaster operations.
What You’ll Do
Oversee and work on the development and delivery of products that provide FEMA regional and field offices and state emergency management offices with post disaster lessons learned, emerging best practices, continuous improvement job aids, assessment analysis, training courses, etc.
Oversee the production of assessment reports, trend analyses, and case studies based on data collected and research.
Oversee the production of guidance, tools, templates, and resources related to assisting FEMA and state emergency managers improve their programs.
Oversee the creation of briefings, engagement materials, fact sheets, and talking points in accordance with FEMA and DHS style guides.
Oversee the identification and reporting of trends.
Oversee the development of executive summaries, synthesize findings, and support the development of new products in response to requests from internal and external stakeholders.
Support FEMA’s Continuous Improvement Division’s strategy, policy, and doctrine development. Review and update efforts, to include updates to multi-year plans, Directives 107-1 and 107-2.
Oversee the translation of documents and materials in other languages.
Support the organization, management, logistics, planning, and coordination of engagement with stakeholders, partners, and trainers.
Oversee the development of materials and support the delivery of virtual or in-person training and technical assistance sessions for stakeholders.
Oversee the revision, development, and delivery of training that supports the FEMA Qualification System, to include the qualification of continuous improvement advisors and lead advisors.
Minimum Qualifications & Skills
Minimum of 6 years of emergency management and/or homeland security experience and experience with state, local, tribal emergency management agencies.
Minimum of 6 years collaborating with stakeholders on projects requiring coordination and concurrence of multiple parties.
Demonstrated ability to manage multiple complex, time-critical support activities simultaneously, including analysis and data collection.
Undergraduate degree required.
Must possess strong computer skills in MS Office, including Excel, Word, Teams.
Ability to type 45 wpm.
The Work Environment
This is a remote opportunity where occasional travel may be required, as needed. Since this is a remote role, must have a dedicated workspace conducive to full videoconferencing (camera and audio) for facilitating webinars and online discussions.
Work Schedule
The Program Manager must be available to the Government via phone and email between the hours of 8:00 A.M EST to 5:00 P.M. EST, Monday through Friday. For disaster response situations, the Project Manager and/or their designee must be able to be reached by FEMA 24/7.
Conditions of employment
Complete a Drug Test.
Be at least 21 years of age.
Be able to obtain a Tier 2, Non-sensitive Public Trust (Moderate Risk) Clearance.
Available to travel as necessary.
Security Clearance/Background Check Requirements
Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
Must be a U.S Citizen or Permanent Resident.
Residency requirement - 3 consecutive years in the last 5 years.
Physical Requirements/Working Conditions
Standing/Walking/Mobility: Must have mobility to walk sites and attend meetings with other stakeholders and employees.
Climbing/Stooping/Kneeling: 10% of the time.
Lifting/Pulling/Pushing: 10% of the time.
Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 35% of the time.
Sitting: Sitting for prolonged and extended periods of time.
Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to HRsupport@theprovidenciagroup.com
