Agent, Identity Management (Remote, Boucherville QC) - Fluent in French

We require all our head office associates to be proficient in French, spoken and written.

Position is REMOTE : The selected candidate must reside within 250 km of our BOUCHERVILLE (Qc) office.

At RONA, over 22,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 425 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match

Our expectations

Reporting to the Department Manager, Identity and Access Management, the clerk is responsible for creating, modifying or deleting user accounts and managing rights and permissions on the company’s IT systems. Working closely with other technical and IT support teams, the identity management clerk will resolve access issues and analyze change requests.

Your role

• Manage and execute requests to create, modify, and delete user profiles on all the company’s IT systems.
• Analyze access issues. Run a diagnosis, assess consequences, take necessary corrective measures, and follow up until access problems are resolved.
• Create, modify, manage, and run account management interfaces using the identity management tool.
• Obtain necessary approvals from application owners for access requests.
• Keep all corporate user accounts up to date in the identity management database.
  
  

The Qualifications We Are Looking For

• Diploma of Collegial Studies (DCS) or Attestation of Collegial Studies (ACS) in computer science, or equivalent
• One (1) year of IT experience and work experience in access management
• Demonstrated customer service skills
• Knowledge of Windows (AD, Exchange), Unix and Iseries
• Ability to learn new systems independently
• Practical knowledge of Microsoft Office tools
• Ability to adapt to change easily
  
  

By joining the RONA family, you’ll enjoy many benefits, such as:

• A fitness centre, sports activities, and showers
• A childcare centre that can accommodate up to 78 children
• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
• Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
• Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
• Electric car charging stations
• Career growth opportunities within the company
• An inclusive and safe working environment
• Promotion of work-life balance
• An employer that’s involved in the community
• And much more!
  
  

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.