Quanterix is revolutionizing biomarker analysis to advance precision health, leveraging Simoa technology for ultra-sensitive protein detection. This transformative technology aims to enable earlier disease detection, better prognoses, and precise treatments, with goal of significantly improving quality of life and longevity. We are on a mission to change the way in which healthcare is provided by giving researchers the ability to closely examine the continuum from health to disease.
To make this vision a reality, we brought together the most experienced management team, renowned scientists, industry leading investors and expert advisors from around the globe to form a collaborative ecosystem, united through the common goal of advancing the science of precision health.
Role Summary
To continue our solid growth, we are seeking a talented and highly motivated Field Service Engineer to join our growing organization. This position will be part of our Field Service team supporting our customer base primarily in Germany with some occasional travel withing EMEA.
What You’ll Do
- Installation and repair of complex high sensitivity blood analytics instrumentation
- Partner with sales team to conduct and document pre-installation customer calls
- Perform IQ/OQ requiring ability to perform basic assay and results verification
- Coordinate preventive maintenance and field modifications on customer instruments
- Develop, communicate and execute action plans satisfying customer issues
- Operate with a consistent focus on customer satisfaction
- Be available on-call as needed (generally 8am to 5pm)
- Direct incoming customer calls to proper team members and follow up with customer
- Train and answer customer inquiries concerning instrument use
- Promote Quanterix technology and products to customers and to the general industry
Basic Qualifications
- BS/BA degree
- 0-2 years of experience as a Field Service professional
Preferred Qualifications
- 0-2 years of experience in IVD/Laboratory
Expectations, Leadership Competencies, Skills & Abilities
- Demonstrated ability to take ownership of customer issues
- Compliance with customer laboratory conduct and safety protocols
- Ability to travel 50-70%, some international
- Ability to lift assemblies 20-50lbs (~23KG)
- Ability to work in tight constricted areas
- Ability to communicate prolifically with presence and impact
- Attentive listening, be present to non-verbal cues, reiterate and clarify
- Values others, communicate ideas, operate with kindness
- Ability to think beyond existing solutions
- Professionally persistent; drive fundamentals and enhancement
- Ability to act decisively
- Ability to explain, influence and negotiate
- Courage to provide counsel to senior business leaders and key stakeholders
- Comfort to Mentor others
- Ability to solve complex problems and analyze issues; take initiative to collaborate with others to do so
- Introduce new ideas, design a new future
- Resilient & Versatile; demonstrate grit and your ability to adapt to change
- Lead with Industry Commercial Awareness; stay up-to-date with your business, industry & market standards
Our Technology
WHY YOU’LL LIKE WORKING WITH US:
Quanterix’ technology is designed to enable much earlier disease detection, better prognoses and enhanced treatment methods to improve the quality of life and longevity of the population for generations to come. The technology is currently being used for research applications in several therapeutic areas. The company was established in 2007 and is in Billerica, Massachusetts. For additional Information, please visit https://www.quanterix.com.
Our Values
At Quanterix, our values are based on: Team, Innovation, Customer and Owner.
Team: Challenge assumptions, not the person. Respect diversity of thought and hold ourselves to lofty standards
Innovation: Stay curious, experiment, create and change
Customer: Prioritize and celebrate these pioneers by doing our best to deliver on commitments
Owner: Act with high integrity and in the best interest of Quanterix. Take measured risks and learn from their success and failures.
Diverse & Inclusive Workplace
Quanterix is committed to a Diverse and Inclusive workplace. We strive to recruit candidates who will bring inclusive mindsets and contribute to our values.
Quanterix is an Equal Opportunity Employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Quanterix will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
