Remote IT Support Assistant

Job Title: IT Assistant - Remote

Job Overview

Become a valued member of our innovative team! We are a distinguished firm in civil engineering, architectural design, and real estate development, dedicated to building thriving communities nationwide. With over sixty years of experience, our firm excels in creating master-planned communities, state-of-the-art hospitality projects, and contemporary urban developments. We invite you to contribute your talents as an IT Assistant, providing essential support to our Director of IT.

Key Responsibilities

• Manage new user account setups and configure workstations for associates across the organization.
• Deliver technical assistance to team members in both local and remote capacities through phone and internet/screensharing.
• Install and maintain upgrades, handle data transfers, and troubleshoot hardware and software issues within a Windows environment.
• Provide support for peripherals, including printers, scanners, and mobile devices.
• Resolve LAN hardware and software challenges, including those related to file servers and networking equipment.
• Conduct on-site analysis and troubleshooting for complex PC issues, and recommend appropriate corrective actions.
• Respond promptly to incoming help requests regarding PC and hardware concerns, offering training and support as necessary.
  
  

Required Skills

• 2-3 years of relevant experience in an IT support position, with a focus on troubleshooting within a Windows environment.
• Proficient technical knowledge of network and PC hardware, particularly on the Microsoft platform.
• Practical experience in hardware troubleshooting and the ability to operate essential tools and components.
• Strong analytical and problem-solving skills, with the capacity to prioritize tasks effectively in a dynamic setting.
• Excellent written and verbal communication skills paired with a strong customer-service orientation.
• Ability to foster effective interpersonal relationships in a collaborative team environment.
  
  

Qualifications

• High School Diploma or equivalent required; Bachelor’s degree in Information Technology or a related field preferred.
• Relevant certifications in IT support (e.g., CompTIA A+, Microsoft Certified) are advantageous.
  
  

Career Growth Opportunities

We are committed to fostering your professional growth through comprehensive training programs and support for ongoing development, ensuring you thrive within our organization.

Company Culture And Values

We take pride in our recognition as a Top Workplace, emphasizing a supportive work-life balance and a collaborative environment that values innovation and community impact. With flexible work arrangements available—remote, hybrid, or in-person—your work experience will be tailored to your needs.

Compensation And Benefits

• Salary range for this position: \(22/hr - \)30/hr.
• Benefits include flexible work schedule options, comprehensive medical plans, dental and vision coverage, company-paid life insurance, and more.
• Additional perks include a retirement plan with employer matching, paid time off, maternity and paternity leave, and support for your professional development.
  
  

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis, and we will make reasonable accommodations during the application process upon request.

Employment Type: Full-Time