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Case Manager, Rare Disease (West Coast)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
New Zealand, United Kingdom, Massachusetts (USA), United States

Offer summary

Qualifications:

Bachelor’s Degree required, 3+ years case management experience, Knowledge of reimbursement processes, Experience with CRM systems, Healthcare/Social Work/Nursing preferred.

Key responsabilities:

  • Assess patients' needs and create action plans
  • Assist in obtaining insurance approvals
  • Educate stakeholders on insurance options
  • Develop strong relationships with stakeholders
  • Maintain accurate data on patient interactions
Alnylam Pharmaceuticals logo
Alnylam Pharmaceuticals Biotech: Biology + Technology Large https://www.alnylam.com/
1001 - 5000 Employees
About Alnylam Pharmaceuticals
To those who say “impossible, impractical, unrealistic,” we say: “CHALLENGE ACCEPTED.” Alnylam is the world's leading RNAi therapeutics company and the first and only company to bring RNAi-based medicines to market. We are developing RNAi (RNA interference) as an innovative, entirely new class of medicines to treat rare genetic, cardio metabolic, acute hepatic infectious and central nervous system (CNS) and ocular diseases. Alnylam was founded in 2002 based on a Nobel Prize-winning breakthrough in biology – the discovery of RNAi, and a bold vision that this discovery could be used to silence disease-causing genes upstream of today’s medicines. We are relentless in our pursuit of new treatments because we believe that RNAi therapeutics can be used to treat many diseases for which treatment options do not exist or are inadequate. Alnylam is turning scientific possibility into reality - in 2018, the FDA and EMA approved of our first product, ONPATTRO (patisiran) which is also the first-ever approved RNAi therapeutic. We now have four additional medicines on the market. Our robust pipeline of investigational medicines includes multiple programs in late-stage and early-stage clinical development. We are a global and diverse company of 1,900+ people. We pride ourself on fostering a fun, inclusive and dynamic work environment where employees can recognize their fullest potential. That's why we've been named a Science Magazine Top Employer 3 years in a row ('19-'21), a Boston Globe Top Place to Work 8x in a row ('15-'21) and Fast Company's #1 Best Workplace for Innovators ('22 We are based in Cambridge, U.S., with offices throughout Europe, Asia, and South America. We invite you to connect with us by following us on LinkedIn, Facebook (@AlnylamPharma) Twitter (@Alnylam), Instagram (@AlnylamPharma) and YouTube. See our community guidelines: https://bit.ly/2FcRhJy.
See more Alnylam Pharmaceuticals offers

Job description

This role is considered Virtual.

Summary Of Key Responsibilities

  • Assesses patients’ needs and develops action plans that provide for the initiation and continuation of treatment with Alnylam products while coordinating the exchange of all applicable patient-related information with appropriate internal and external stakeholders.
  • Develops a comprehensive understanding of the reimbursement process, billing/coding nuances, insurance plans, payer trends, financial assistance programs, patient assistance programs, and related resources.
  • Assists in obtaining insurance approval for Alnylam products, and proactively plans for maintenance of coverage by working with patients and their caregivers/families, healthcare providers, insurance companies, specialty pharmacies, and Alnylam colleagues.
  • Understands the resources available in their specific region, and how they can be best employed to support patient care.
  • Identifies complex patient-specific issues and develops and executes action plans accordingly.
  • Maintains disease, reimbursement and insurance coverage expertise through continuing medical education and attendance at relevant conferences and other educational opportunities.
  • Educates patients, caregivers, family members, health care providers, and others regarding insurance options and limitations, including requirements necessary to initiate and maintain treatment, patient services’ offerings and relevant disease/product information as necessary.
  • Fosters collaborative relationships with all internal and external customers including but not limited to Patient Education Liaisons, medical, sales, field reimbursement, corporate accounts, patient advocacy, insurance company case managers, specialty pharmacies, home health agencies, and office coordinators.
  • Maintains accurate data on each individual, their insurance, coverage approvals, on-going coverage requirements and all patient and provider interactions.
  • Attend patient meetings and represent Alnylam at industry conferences, as needed
  • Ensures compliance with all corporate and industry policies in collaboration with Alnylam Legal, Regulatory and Compliance.

Qualifications

  • Bachelor’s Degree required. Health Care/Social Work/Nursing (or related field) a plus.
  • 3+ years recent case management experience in the healthcare or pharmaceutical/biotech industry. Ultra-rare disease experience a plus.
  • Experience should include but not be limited to home care management, case management review, utilization review, social service support, insurance reimbursement, patient assistance programs, or billing and coding.
  • Knowledge of benefit verification and prior authorization process for infused and injectable products.
  • Knowledge of private payer, Medicare, and Medicaid structure, systems, and reimbursement process required.
  • Experience and proficiency in working with a Customer Relationship Management System, such as Salesforce.com.
  • Possess strong written and verbal communication skills, exceptional listening, critical thinking, problem solving, negotiation and mediation skills.
  • Ability to navigate difficult conversations and handle sensitive issues with opposing opinions.
  • Ability to work independently and manage competing priorities.
  • Experience working in cross-functional teams and effective in influencing without authority.
  • Desire to innovate and work in a fast-paced, flexible, and energetic environment.
  • Self-starter who is highly passionate about rare disease and Alnylam’s core values:
    • Commitment to People, Innovation and Discovery, Sense of Urgency, Open Culture, and Passion for Excellence.
  • Ability to travel 5%, including weekends/evenings, as needed.
About Alnylam: Alnylam Pharmaceuticals (Nasdaq: ALNY) has led the translation of RNA interference (RNAi) into a whole new class of innovative medicines with the potential to transform the lives of people afflicted with rare and more prevalent diseases. Based on Nobel Prize-winning science, RNAi therapeutics represent a powerful, clinically validated approach to treating diseases at their genetic source by “interfering” with mRNA that cause or contribute to disease. Since our founding in 2002, Alnylam has led the RNAi Revolution and continues to turn scientific possibility into reality.

Our culture: Our people-first culture is guided by our core values: fiercely innovative, open culture, purposeful urgency, passion for excellence, and commitment to people, and these values influence how we work and the business decisions we make. Thanks to feedback from our employees over the years, we’ve been fortunate to be named a top employer around the world. Alnylam is extremely proud to have been recognized as one of Science Magazine’s Top Biopharma Employers, one of America's Most Responsible Companies for 2024 by Newsweek, a Fast Company Best Workplace for Innovators, and a Great Place to Work in Canada, France, Italy, Spain, Switzerland, and UK – among others.

At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. We are dedicated to building an environment where employees can feel that they belong, can bring their authentic selves to work, and achieve to their full potential. By empowering employees to embrace their unique differences at work, our business grows stronger with advanced and original thinking, allowing us to bring groundbreaking medicines to patients.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Biotech: Biology + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Reimbursement RegulationsProject CollaborationCase ManagementPrior AuthorizationCustomer Relationship Management (CRM) SoftwarePatient Financial AssistanceBilling SystemsSocial WorkMediationHealthcare Industry KnowledgeHome Health CareUtilization Management

Other Skills

  • Adaptability
  • Customer Service
  • Negotiation
  • Time Management
  • Verbal Communication Skills
  • Critical Thinking
  • Analytical Skills
  • Problem Solving
Are you interested?

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