Risk & Assurance Manager

As the Risk and Assurance Manager, you'll lead the Primary Care Support England (PCSE) Risk & Assurance (RA) team in delivering robust risk governance, assurance, and compliance programs. This critical role involves identifying areas of non-compliance with Capita Group Risk Policy/Standard and enhancing risk and control maturity across PCSE through continuous improvement.

What you'll be doing:

• Serve as the line manager for the PCSE Risk & Assurance (RA) team, managing performance, supporting development, training, and career planning.
• Develop, deliver, and maintain a comprehensive Business Unit assurance plan and associated risk governance frameworks.
• Ensure the RA team meets all objectives to comply with contractual, legislative, and Capita policies, as well as any other necessary obligations.
• Facilitate joint governance between Capita and clients, generating and submitting progress reports on risks, control assurance, and actions.
• Promote a minimum level of risk awareness within the business unit.
• Manage incidents effectively through to resolution, incorporating lessons learned and analyzing trends.
• Report on compliance with the divisional assurance framework.
• Organize and facilitate risk reviews and control self-assessments.
• Generate value-added assurance and compliance reports to validate internal control mechanisms, identify risks, and provide expert insights.
• Coordinate, manage, and respond to internal and external audit activities and reports, tracking actions to resolution.
• Prepare regular submissions to the Sector Risk & Assurance Committee and fulfill other reporting requirements as needed.
• Ensure the team maintains and updates any contractually required documentation.
• Support the management and coordination of Capita Group and external audits, including ISAE and ISO audits.
• Oversee the maintenance of Capita's resilience framework within the business unit.

What we're looking for:

• Experience of Risk management, operational resilience, compliance, assurance and audit
• Experience managing internal and external stakeholders up to HoF/MD level
• Proven track record of leading and developing teams
• Excellent planning and organisational skills
• Commercially aware and able to influence senior stakeholders
• Able to work under pressure and to tight deadlines
• Qualification in Risk management is desirable but not essential. Your hands-on expertise and practical knowledge will be essential for this role

What's in it for you?

• 23 days' holiday (rising to 27 ) with the opportunity to buy extra leave
• Auto enrolment to a pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As part of our commitment to diversity, we recognise that we currently have lower numbers of female and ethnic minority staff. We therefore actively encourage applicants who are female and/or belong to an ethnic minority to apply for this role.