Director, Digital Solutions Strategy

About This Role

iRhythm is currently seeking an experienced and motivated Director, Digital Solutions Strategy. This is a remote position that can be located anywhere in the US. This role will lead our Digital Strategy Partners team, serve as an escalation point for both internal and external stakeholders, and drive innovative process improvement initiatives to best serve our health system customers.

This position will work closely with multiple cross-functional partners, such as sales, commercial operations, product, and enablement to ensure our solutions are being created and positioned most effectively to our customers. This will require regular executive-level presentations on topics ranging from sales strategy, go-to-market planning, customer needs, and how to optimize our service overall.

Specific job responsibilities include:

• You will lead, manage, and coach a team of digital strategy partners; driving their career growth and ensuring the success of the customers they support.
• Partner with the Digital Solutions and Commercial Partnerships leadership teams in developing a vision and strategic plan to guide the impact and processes of the team.
• Align closely with commercial and sales leadership teams to proactively identify opportunities, allocate our team’s time appropriately, and accelerate our key sales initiatives.
• Design and facilitate new ways of delivering our technology solutions to customers that are both scalable and easy to adopt. Teach and encourage this approach within your team.
• Influence up, and across, the organization to inform decision making and ensure we’re executing on opportunities and objectives.
• Identify, assess, and inform the Sr Director of internal and external issues that affect the organization or any of our customer projects. Form a proposed plan of action and execute it.
• Facilitate and foster teamwork within the digital solutions team and other internal teams.
• Recruit, hire, and develop excellent team members.
• Define, track, and improve our team’s KPIs and customer outcomes.
• Serve as an effective escalation point for internal iRhythm teams (including sales, product, marketing, etc.) and for our customers.
• Provide continual evaluation of processes and procedures. Responsible for suggesting new methods to streamline operations through improved processes and additional technology.
• Participate in, or lead, special or ongoing projects that improve the overall service we provide our customers and patients. 

About you:

You are a strategic and growth-focused individual with the desire to work in a fast-paced environment while managing a high performing team. The digital solutions team works with health systems across the country, as well as many different roles within iRhythm, to deliver high quality solutions to add value for their clinicians and staff. You will be responsible for ensuring this team can continue to operate at a high level and can adapt as our customer’s needs evolve. The ideal candidate will also be able to jump in as a subject matter expert or ‘pinch hitter’ on our customer engagements as needed.

In addition to the overview above, here are a few key skills and qualities we’re looking for from you:

• You’re a strategic thinker with the ability to communicate key messages clearly and concisely. You’ve used these skills to influence others and contribute to the vision and direction of a team.
• At least 5 years of management-level experience, preferably within Healthcare IT.
• At least 10 years of experience in customer facing roles, preferably in healthcare IT.
• Preferably experience in sales, account management, or customer success management.
• Demonstrated outcomes from your leadership, coaching, and business skills in past roles.
• While your recent experience may be in management, we’re looking for someone who isn’t afraid to dig in and participate in a hands-on capacity, utilizing your selling, analytical, and problem-solving skills to help drive our internal and external engagements.
• Beyond a base level of understanding with EMRs and ability to articulate the value of solutions like EMR integration to health system leaders.
• Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders.
• Excellent communication and presentation skills, written and verbally.
• Proven success in working with health systems or providers in a strategic and consultative capacity, ideally including solutioning consultation with customers and prospects.
• Strong understanding of the healthcare landscape is preferred.
• Bachelor’s degree or relevant experience in the healthcare field.
• Ability to travel 20-30% of the time, as needed.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

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