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Customer Success Manager

Remote: 
Full Remote
Contract: 
Full time
Salary: 
6 - 65K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Netherlands

Offer summary

Qualifications:

2 - 5 years in SaaS Customer Success, Fluent in Dutch and English, Experience in account management, Familiar with SaaS solution selling, Strong problem solving skills.

Key responsabilities:

  • Identify opportunities and conduct demos
  • Collaborate with Account Manager on sales
  • Act as first contact for product adoption
  • Escalate issues to appropriate departments
  • Provide feedback to relevant teams
Katapult logo
Katapult
11 - 50 Employees
About Katapult
We work to make impact investing mainstream and mobilize capital and businesses to deliver positive impact. We accelerate and invest in Ocean and African companies solving the world’s greatest challenges. Katapult VC is a investment company with two investment strategies focusing on impact driven climate ventures. In total, Katapult has made 169 investments in impact ventures globally. Our two investment teams and themes are: 🌊 Katapult Ocean, the world’s most active ocean impact venture fund investing globally and recognized as a Top Investor by World Economic Forum, Uplink and Top50 Climate investors. Katapult Ocean is a founding member of the 1000 ocean startups coalition. 🌍 Katapult Africa, the pan-African investment fund based in Kigali and Nairobi invests food, ag and climate ventures. In 2021, Katapult launched the Katapult Foundation with the goal to build a larger network of impact investors. Katapult also hosts the annual Katapult Future Fest in Oslo, bringing together founders, investors and some of the most prominent people and organizations within impact investment
See more Katapult offers

Job description

This Dutch fintech startup is looking for a product-led Customer Success Manager - do you have what it takes?

This client is a post-investment rocket, and is one of the Netherlands hottest fintech companies to watch in 2024. You'll work closely with the companys founder, who successfully built and sold their previous business, to scale up their organization and work with their most important partners.

What will you do?

  • Responsible for identifying opportunities and conducting personalized demos.
  • Working closely with the Account Manager that handles up/cross-sell closures.
  • Act as the first point of contact for product adoption.
  • Escalating issues to the appropriate department (e.g., development)
  • Helping clients use the software to achieve their goals.
  • Flagg feedback to relevant teams (development, sales, marketing).

Whats in it for me?

  • Basic salary up to 65.000 euros per year
  • Bonus 500 euro's per month
  • Remote work (with option to work from Utrecht or Valencia office).
  • Stock options
  • High capacity for skill development and growth.
  • 1-1 mentoring from their successful serial-founder.
  • High responsibility, be POC for key clients.
  • Unlimited paid vacation.
  • Comprehensive work from home budget.

What are we looking for?

  • Familiar with SaaS solution selling
  • With 2 - 5 years experience in SaaS Customer Success or Account Management, with a track record of autonomous problem solving and commercial acumen.
  • Fluent in Dutch and English.
  • Customer obsessed and ready to solve problems.
  • Product-centered and passionate about fintech.

Curious? Apply now!

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishDutchEnglish
Check out the description to know which languages are mandatory.

Hard Skills

User FeedbackAccount ManagementSpeech FluencyProject CollaborationCustomer Success Management

Other Skills

  • Verbal Communication Skills
  • Problem Solving
  • Business Acumen
Are you interested?

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