Offer summary
Qualifications:
Fluent in French and English (C1), Experience in contact center role preferred, Good computer literacy required, Strong attendance and time-keeping record, Ability to adapt quickly to changes.
Key responsabilities:
- Respond to consumer queries via phone, chat, and email
- Provide advice on clients' products and services
- Understand customer needs for appropriate solutions
- Update e-records accurately while navigating systems
- Offer support and assist colleagues proactively