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Online Chat Consultant

Remote: 
Full Remote
Contract: 
Work from: 
Texas (USA), United States

Offer summary

Qualifications:

Proficient written and verbal communication skills in English, Strong work ethic, independent or team-oriented, Ability to compose professional emails, Upbeat positive attitude, Professional demeanor in client-facing roles.

Key responsabilities:

  • Lead customers through requests via Click-to-Chat application
  • Provide pro-active and re-active online chat support
  • Establish rapport and promote client brand
  • Educate consumers on products and incentives
  • Document interactions and ensure compliance with company policies
Inszone Insurance Services logo
Inszone Insurance Services http://www.inszoneinsurance.com
201 - 500 Employees
See more Inszone Insurance Services offers

Job description

The Online Chat Consultant is responsible for the overall real time interaction with customers across a variety of web pages for the client. Acting as the Subject Matter Expert, the consultant uses their internet navigation knowledge and customer service skills to guide the client customers through the applicable website to find information, services, and products. This will be done while handling multiple chat sessions at the same time in a prompt, professional and friendly manner.

Responsibilities:

Lead the client customers through a variety of requests via the Click-to-Chat application, including detailed product information, configurations/availability, sales incentives/campaign fulfillment, dealer locations/inventory searches, brochure fulfillment, test drive appointment scheduling, & general information and/or questions.

Provide effective pro-active and re-active online chat support for customers and prospective customers who are visiting various client websites.


Establish a rapport and build confidence in the client brand recognition by proactively promoting client products and services.

Educate consumer via Click-to-Chat and email, on current products, packages, and incentives while generating product excitement and ultimately driving the customer to action.

Maintain knowledge, understanding, and compliance with state regulations and company policies.

Document detailed status of all interactions indicating appropriate outcome and follow up requirements.

Ensure maximum service level, quality, customer satisfaction, productivity, and personal goals are met while also following all policies, procedures, and controls.

Meet specified goals and sales conversion metrics as set by the Percepta and/or client while maintaining high quality standards and adherence to all client requirements.

Qualifications:

Proficient written and verbal communication skills in English

Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment

Ability to compose professional emails is a plus

Upbeat positive attitude and professional demeanor

Articulate and well accustomed to a client-facing role

Required profile

Experience

Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Time Management
  • Web Navigation
  • Professionalism
  • Problem Solving
  • Non-Verbal Communication
  • Customer Service
  • Teamwork

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