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Client Success Manager

Remote: 
Full Remote
Contract: 
Full time
Salary: 
22 - 22K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
India, Indonesia, Philippines, Brazil

Offer summary

Qualifications:

2-3 years experience in client success, Exceptional communication skills, Experienced in managing large data files, Strong organizational skills, Collaborative mindset.

Key responsabilities:

  • Serve as primary contact for clients
  • Build and maintain strong client relationships
  • Collect requirements and manage project briefs
  • Monitor orders for accuracy and quality
  • Identify upsell opportunities and drive sales process
Threecolts logo
Threecolts Information Technology & Services Scaleup
51 - 200 Employees
About Threecolts
Threecolts is the platform changing how Amazon businesses scale. Tens of thousands of customers—including some of the fastest growing brands, Fortune 500 enterprises, and global agencies—are using Threecolts to grow faster, lower costs, and become more agile.
See more Threecolts offers

Job description

$22,000
Full-Time/Hours: EST

At Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised for an exhilarating phase of accelerated growth.

Join us on the journey! Our vibrant team spans the globe, comprising over 500 innovative minds from 42 countries across five continents. 

One of our standout products, Sellers Directories offers a comprehensive database of eCommerce sellers from platforms like Amazon, Walmart, eBay, and Shopify. Our clients rely on Sellers Directories for high-quality data, exceptional service, and a customer-first approach that sets us apart in the industry.

We’re looking for a dedicated and proactive Client Success Manager to join our team, focusing on ensuring the success and satisfaction of our Sellers Directories clients. In this role, you will act as the main point of contact for clients, guiding them through every step of their journey with us—from addressing initial inquiries to ensuring seamless order fulfillment. Your ability to build strong relationships and understand client needs will be key to delivering exceptional service and driving long-term success.



Key Responsibilities:
  • Serve as the primary contact for Sellers Directories clients, addressing inquiries, providing guidance, and ensuring timely, accurate responses.
  • Build and maintain strong client relationships through regular communication, understanding their unique needs, and delivering tailored solutions.
  • Collect client requirements and manage project briefs, coordinating with internal teams via Asana to ensure accurate order preparation and fulfillment.
  • Monitor and oversee order adjustments, ensuring lead quantities and data accuracy align with client expectations.
  • Review completed orders for quality and accuracy, ensuring they meet the client’s specifications before delivery.
  • Proactively address any issues or challenges, escalating to the appropriate team members when necessary.
  • Respond to potential client inquiries, using a consultative approach to understand their needs and identify how we can best support them.
  • Utilize templated responses for efficiency while personalizing communication to maintain a professional and client-focused approach.
  • Identify upsell opportunities based on client feedback and needs, working to increase engagement and maximize the value we provide.
  • Drive the sales process by managing follow-ups and closing deals via email, ensuring a persuasive and professional communication style.
  • Adopt a strategic follow-up approach when needed to boost conversion rates and client satisfaction.


    • Required Skills and Experience :
  • 2-3 years experience in client success, account management, or customer support roles, ideally within a sales-focused environment.
  • Exceptional communication skills, with the ability to clearly articulate client needs and manage expectations.
  • A proactive problem-solver, comfortable working independently to resolve client issues and ensure satisfaction.
  • Experience managing large data files in Excel and ensuring accuracy in client deliverables.
  • Highly organized and capable of managing time and tasks effectively in a remote work environment.
  • Strong collaboration skills, able to work seamlessly with internal teams to ensure timely, accurate delivery of orders.

    • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Industry :
    Information Technology & Services
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Personalized ServiceSales Process EngineeringData QualityAccount ManagementProject ManagementCustomer SupportCustomer Success ManagementUpselling

    Other Skills

    • Time Management
    • Collaboration
    • Verbal Communication Skills
    • Relationship Building
    • Microsoft Excel
    • Problem Solving
    • Consultative Approaches
    Are you interested?

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