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Customer Experience Advocate

unlimited holidays - extra holidays - extra parental leave

Remote:

Hybrid

Contract:

Full time

Work from:

Tel Aviv (IL)

Offer summary

Qualifications:

Fluency in spoken and written English at a native level., Strong work ethic and responsibility., Proficiency in problem-solving around customer issues., Ability to adjust to new challenges..

Key responsabilities:

Lead customers to resolution through multiple channels.
Research and provide innovative solutions for unique scenarios.
Collaborate with cross-functional teams to enhance customer service based on feedback.

monday.com Large https://www.monday.com/

1001 - 5000 Employees

See more monday.com offers

Job description

Description

At monday.com, we’ve quickly evolved from a startup to a publicly traded, multi-product leader, thanks to our outstanding Customer Experience (CX) team.Joining our global CX department means embracing a dynamic role that transcends traditional support. You’ll work autonomously, focusing on resolution-driven interactions and delivering innovative solutions. We equip you with top-tier tools, including cutting-edge AI and continuous professional development.Our diverse and inclusive environment values your unique insights, which drive continuous improvement. Whether collaborating with various teams or leading 1:1 screenshares with customers, your contributions will make a significant impact.

Why Choose Us?

Impact and Innovation: We use the latest technologies and methodologies to ensure our processes are always at the forefront.
Empowerment and Leadership: Join a team that values ownership, curiosity, and proactive problem-solving, and bring your unique insights to drive real change.
Growth and Learning: Work in a high-paced environment where constant improvement and learning are part of the culture.

About The Role

Leading Customers to Resolution: Solve issues and challenges no one else can for our global customer base through various channels, including Email, Live Chat, Phone, and Screenshares.
Creative Problem-Solving: Investigate and research to find innovative solutions for unique and intricate customer scenarios.
Collaboration: Work with departmental and cross-functional teams to resolve customer issues and advocate for product improvements based on customer feedback

Requirements

Ownership: Strong work ethic with a sense of responsibility.
Curiosity: Passionate about self-education, research, and continuous learning.
Solution-Oriented: Will turn every stone to find the best solution for the customer's issue
Adaptability: Thrives in adjusting to new challenges and environments.
Confidence: Proactively question processes, offer insights, and suggest improvements.
Resilience: Willingness to learn from mistakes and grow from feedback.
Initiative: Resourceful and proactive in facing difficult situations.
Empathy and Interpersonal Skills: Ability to connect with and understand customer needs, fostering positive and clear interactions.
Language Proficiency: Fluency in spoken and written English at a native level.