Senior Manager Compliance Programs, Quality Assurance

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

• The Senior Manager Compliance Programs, Quality Assurance role within the Governance, Risk and Compliance (GRC) department will be responsible for the development and execution of the Quality Assurance activities for Issues Management. This includes managing a team of quality reviewers to ensure adherence to applicable Company Policy and Standards. In addition to these core functions, the Senior Manager Compliance Program, Quality Assurance will have periodic involvement in exams and audits.  This role will also be responsible for developing and maintaining reporting and sharing those results with key stakeholders across the Issue Management program.

How You’ll Do It

• Manages a team that maintains and enhances regulatory and compliance program components. Provides support, coaching, and counsel to the team. Manages the development of team members by authoring and assigning goals, conducting periodic coaching and feedback reviews, and administering annual performance evaluations.

• Engages with business and risk partners to develop compliant solutions to mitigate and remediate compliance risks; escalates risks appropriately

• Lead and manage cross functional work groups and workstreams from multiple first line and second line business units.

• Provides support, coaching, and counsel to the team. Manages the development of team members by authoring and assigning goals, conducting periodic coaching and feedback reviews, and administering annual performance evaluations.

• Creates and updates status reports of program initiatives, activities, and compliance risks to management and committees 

Qualifications You’ll Need
The Basics

• Bachelor's Degree in Business Administration or Management, Security and Intelligence, Law, Information Technology, Analytics, Finance or related field.

• 8 + years of understanding Compliance Management System and ability to implement and manage a compliance risk management program.

• In lieu of education, 10+ years Understanding of Compliance Management System and ability to implement and manage a compliance risk management program.

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.

• No required movement about the work environment to complete the major responsibilities of the job. 

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

• Ability to communicate verbally.; Ability to communicate in written form.

• Travel up to 25% of the time.

Bonus Points If You Have

• Masters Degree in Business Administration or Management, Law or Finance preferred

• 1+ years of Compliance, law, risk, operations, or Related

• 1 + years of Relevant experience in the financial services industry

• 8+ Years of experience preferred in the following areas:

• Models, champions, and reinforces a risk culture of compliance and transparency preferred.

• Applies general understanding of risk identification and assessment processes, tools and techniques to provide oversight and challenge to risk measurement activities

• Demonstrates knowledge and understanding of compliance laws and regulations.

• Demonstrates knowledge of the Compliance Management System components related to:

• Policies and procedures, and clear communication of intended procedural expectations and process.

• Governance and reporting processes that provides a mechanism to identify, manage and escalate risks according to the organization's risk appetite.

• Evaluation of and/or challenges processes, new/existing products or services, regulatory changes, customer communications, and/or technologies to ensure Compliance risks are identified and mitigated.

• Identification and escalation of compliance risk management issues in a timely and effective manner, including ability to manage, monitor, and report on issues and development of action plans.

• Risk monitoring and testing activities to determine whether regulatory requirements are being adhered to and/or Controls are operating effectively.

• Identification of regulatory risks and adequate risk mitigants, as well as effectively challenging assessment of controls to prevent, detect, and correct errors.

• Handling of complaints, evaluating business initiatives and providing

• research on potential regulatory impacts.

• Due diligence on new and existing Third-Party engagements

• commensurate with the level of compliance risk involved in the

• services being provided.

• Comprehensive, risk-based Compliance training specifically tailored

• to job roles and responsibilities.

• Effective communication (written and verbal) that includes core components of active listening, persuasiveness, collaboration, and conciseness when meeting with and presenting to peers, various levels of leadership and other lines of business

• Build partnerships and work collaboratively with others to meet shared

• objectives.

• Optimizes work processes with a focus on continuous improvement.

• CRCM or CERP Certification preferred upon hire.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

Compensation:

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.