Offer summary
Qualifications:
High School Diploma or equivalent, Excellent written and oral communication skills, Strong organizational and multi-tasking skills, Detail-oriented with follow-through on issues, Three or more years of phone customer service experience preferred.
Key responsabilities:
- Meet production and quality assurance standards
- Assist customers with medical billing inquiries
- Process paperwork and maintain confidentiality
- Handle escalated caller issues professionally
- Coordinate with team for adequate call coverage