Clinical Solution Consultant-EU

Description

About the company

Scopio Labs is a rapidly growing medical technology company revolutionizing hematology and cell morphology analysis. Our mission is to facilitate quicker, earlier detection and diagnosis of

blood-related diseases, ultimately leading to improved patient outcomes. At Scopio Labs, every team member plays a crucial role in our life-saving mission.

About our technology

Scopio has developed a groundbreaking digital imaging platform utilizing innovative computational photography and clinical-grade AI. This platform automatically analyzes blood and bone marrow samples at the highest resolution available and delivers results within minutes.

About the role

Join our dynamic customer success team as a Clinical Solution Consultant (CSC) and help us bring Scopio's innovative solutions to laboratory environments. As a vital member of a multidisciplinary team, you'll support our equipment and applications from pre-sales through to go-live and beyond, ensuring a seamless integration process.

What you’ll be doing

• Implementation & Training
• Plan and execute implementation of Scopio applications, integrating with middleware and supplies at customer sites
• Assist customers in meeting regulatory and validation requirements
• Develop and conduct training programs, including workshops and on-site sessions
• Manage the integration process to align with customer expectations and timelines
• Technical Support & Troubleshooting
• Collaborate with the technical team to address troubleshooting issues related to Scopio products, ensuring effective communication and resolution
• Provide both pre- and post-sale technical support, serving as a resource for application-related inquiries
• Customer Satisfaction & Feedback
• Drive proactive process improvements to enhance customer satisfaction while supporting sales objectives
• Gather and analyze data on customer usage and preferences to inform product development
• Identify critical gaps and product issues, recommending actionable solutions
• Collect ROI data to measure progress and adoption within laboratories
• Sales Support
• Participate in conferences and support the sales team with application demonstrations
• Travel up to 60%

Requirements

• Experience & Education
• Minimum of two years of experience in laboratory science, preferably as an applications specialist or medical technician
• Familiarity with the hematology market is a plus
• Bachelor’s degree or equivalent education and experience
• Skills
• Strong interpersonal, persuasive, problem-solving, and communication skills
• Basic analytical capabilities and proficiency in Microsoft Excel for data management
• Ability to build sustainable relationships with internal and external stakeholders
• A collaborative team player with a strong customer success 
• mindset