Director of Operations

Zo-Ped Collective is a new start-up venture in education technology, and seeks a dynamic individual to help build foundational systems and drive operational excellence. 

Reporting directly to the CEO, the Director of Operations will play a pivotal role in orchestrating the major functions of the company by refining existing workflows as well as designing and establishing new processes to support our expansion into the education technology licensing market. This person will manage day-to-day issues and coordinate the company’s people, processes, and systems to get to impact.

The ideal candidate will thrive on a remote team, in a start-up environment, exhibit strong leadership qualities. In addition, this person will have a proactive approach to solving challenges.

Key Responsibilities:

• Develop and maintain operational systems and procedures to ensure day-to-day efficiency and productivity.
• Collaborate closely with senior leadership to design the necessary systems and automations and provide regular updates on company progress and employee performance.
• Lead the creation of systems for a client and contacts database,  and the development of a licensing management system.
• Set up systems to manage HR functions, including benefits administration and culture development.
• Implement and optimize technology solutions for data management, knowledge management,  leveraging a CRM application tools like KEAP (Infusionsoft), Teamwork, Notion, and other software applications for efficiency. 
•  Drive strategic initiatives, including project management, risk management, and operational manual development.
• Oversee contract management and sales operations to facilitate client onboarding and pipeline management.
• Foster a remote-friendly company culture and facilitate regular virtual meetings with staff, and semi-annual in-person meetings.

Requirements

Experience:

• 3-5 yrs proven experience as a Director of Operations in a start-up environment.
• Strong background in system design, contract management,  HR management, systems automation, and operations using technology.
• Experience in project management and strategic planning
• Familiarity with school district procurement and data privacy regulations a plus
• Familiarity with licensing systems and processes a plus

Desired Experience:

• Experience working with KEAP (Infusionsoft) and other project management tools such as Asana, and CRM databases
• Familiarity with school district procurement processes
• Familiarity with product licensing management

Skills:

• Excellent leadership and communication skills.
• Proficiency in creating and implementing operational procedures.
• Strong strategic planning skills as well as analytical and problem-solving abilities.
• Ability to manage multiple projects and priorities simultaneously.
• Staff management, culture setting, and communication
• Managing metrics and key performance indicators.

Dispositions:

• Systems thinker with a continuous learning mindset.
• Proactive and able to anticipate organizational needs.
• Resilience and perseverance in overcoming challenges.
• Good people skills and the ability to collaborate effectively in a team environment.
• Has a can-do spirit 
• Adaptability and can easily pivot when needed.
• Demonstrated integrity and commitment to ethical business practices.

Core Values:

The ideal candidate would be aligned with Zo-Ped Collective’s core values:

• Integrity - You do what you say you’re going to do. You respect agreements and boundaries. You aim to do what’s right even when no one is looking. 
• Curiosity - You are inquisitive and take an inquiry stance as a learner and like to explore and investigate new projects and task challenges from this perspective. 
• Humor - You find the opportunity to laugh together with colleagues as a way to uplift and find joy in small moments. You find humor in our common life experiences and not at the expense of another. 
• Caring - You aim to humanize your interactions with others from a place of caring by being considerate, patient, and appreciative. You maintain your own self-care practices to keep yourself balanced and resilient in the face of stress and pressure. 
• Collaboration – You value working with colleagues in critical friendship. You pitch in without having to be assigned when appropriate. For you it means evolving together, helping and supporting each other for the pursuit of a collective goal. 
• Perseverance - When met with challenges, you exhibit stick-to-itiveness and do what it takes to get the job done. 

Education/Certifications:

• Bachelor's degree required 
• Certifications in project management
• Certifications in Information Systems and/or Human Resources desirable 

Benefits

Zo-ped offers a comprehensive benefits package which includes health dental, and vision insurance, a generous paid time off policy, and equity in the company.

Location: FT Remote with up to 1-2  in person meetings throughout the year.