Senior Product Specialist

Senior Product Specialist

Department: Detailing and Fabrication Support - Tekla PowerFab

Remote

Objective:

Tekla PowerFab Senior Product Specialist requires the greatest level of technical expertise and addresses the most complex technical problems. This Teir lll level of support requires industry knowledge and a high level of expertise in the specific software.

Primary Responsibilities:

• Represent the company values to our clients

• Provide technical support via:

  • Email

  • Phone

  • Remote Methods such as Team Viewer

• Primary Issues to be addressed:

  • Technical questions regarding Tekla EPM, Tekla EPM Go, and Trimble Connect

  • High-Level support of products mentioned above that require a more in-depth knowledge of the software and the industry. 

  • Assist in Tier I or Tier II cases that are escalated to Tier III 

• Secondary Issues to be addressed:

  • Participate in internal training to increase knowledgebase

  • Licensing across products Tekla EPM, Tekla EPM Go, Model Sharing, and Trimble Connect.

  • Tekla Online Account Setup

  • Trimble Identity Issues

  • Basic Issues related to Trimble Connect Usage

• Remain active in the phone support queue during all work hours

• Actively take cases from the main support queue 

• Utilize miscellaneous support systems to provide solutions to the topics in which you are handling to include, but not limited to:

  • Advanced Find Searches within CRM reviewing past cases

  • Tekla User Assistance

  • Training documentation

  • Tier I and Tier II Support

  • Resource Teams via Google Chat

Secondary Responsibilities:

• Create Support articles related to the topics in which you are handling

• Create and maintain Jira defects regarding software issues needed to be resolved by the development teams

• Create and maintain Jira feature requests regarding software improvements

Job Requirements

• 3+ Years of experience with PowerFab (Fabsuite)

• Steel Industry knowledge

• Preferred Tekla Structures Experience 

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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