Voice Engineer

Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 200 offices and more than 5,200 employees as part of the Accession Risk Management Group family of companies. 
 
Industry recognition includes being certified a Great Place to Work in 2023 and on the Inc. 5000 list as one of America’s fastest growing private companies. Risk Strategies is committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.

Your Impact:

• Must have experience with call flows, hunt groups and phone number ports in and out of carriers
• May lead small teams of technical contributors, providing direction, guidance and coaching for the resolution of complex problems or advancement of technical initiatives
• Creates and maintains technical documents and plans for solutions and standard operating procedures such that services are delivered in an efficient and effective manner
• Works closely with Network Services team to ensure proper integration with networking infrastructure
• Demonstrate knowledge and make recommendations on security standards and practices
• Provides subject leadership for the design, engineering, implementation and management of enterprise voice solutions with high reliability and availability
• Strong customer service skills and the ability to work closely with customers, peers and management
• Expert knowledge of voice protocols and codecs - SIP, MGCP, SCCP, g711, g729, etc
• Expert knowledge of QoS for VoIP
• Works independently and exercises reasonable judgment with little supervision while providing clear documentation of activities and accomplishments
• Isolates and corrects problems with speed and accuracy while escalating when additional resources are needed or management escalation is required
• Provides strategic technical direction, roadmap design, installation, and configuration of all IP-based telephone systems/services

Successful Candidates Will Have:

• 3-5 years minimum of experience with Mitel platform, network implementations, diagramming, code updating and firmware patching, project planning, and management of third party vendors
• Experience with monitoring tools and setup

• Voice technology experience within house PBX and hosted PBX systems.
• Experience managing voice and data circuit installs.
• Ability to work independently and as part of the team
• Good Communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Able to plan and prioritize and work with the business side
• BS or MS degree in Computer Science/ Engineering or related field.

Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: www.risk-strategies.com/careers.