Do you want to lead a collaborative cross-functional operational team accountable for ensuring a seamless and exceptional implementation experience for our company’s largest clients? Are you a problem solver who enjoys leading people and formulating creative solutions across business areas to meet the evolving needs of customers? Do you possess a transformational mindset and have a passion for process improvement and can effectively lead and influence others? Is a culture where “We Believe People Count,” “We Do the Right Thing,” “We courageously shape our future together,” and “We Go above beyond for the people we serve” sound exciting to you? If so, Guardian is seeking a Leader of Advisory Market Implementation.
In this role, as Leader over the Advisory Market Implementation team, you are responsible for ensuring our Advisory customers (broker, employers, and employees) have a positive implementation experience, including the accurate set up of electronic data interchange to support ongoing enrollment maintenance. The position focuses on creating processes, building team knowledge, and providing exceptional consumer experiences through the development of people and leveraging technology to improve overall efficiency and reduce unit costs. Responsible for leading and supporting efforts to operationalize and support new strategic initiatives and the management and oversight of Team Leaders who oversee front-line staff. In addition, this role manages the day-to-day operational activities and development of a team of Senior Implementation Managers.
You will:
Provide operational leadership within Advisory Market, including onboarding, setting up and amending plans in our administration system and setting up plans to enable EDI (and other methods) data exchange.
Execute the Advisory Market Implementation strategy from notice of sale through the first payment and successful set up of the EDI files to meet key objectives that drive profitability and persistency.
Collaborate with leaders across the enterprise to strategize and implement solutions to complex client implementations.
Identify effective service improvements and streamline processes to increase client satisfaction and retention.
Develop staffing plans that support forecasted needs of the department and monitor and manage approved budget.
Establish, lead, and supervise key performance metrics to deliver best- in-class implementation experience to meet employee and customer needs and financial targets.
Research best practices and benchmarks to identify gaps in service capabilities as well as drive the needed changes to remain competitive in the market.
Drive Operational Excellence in building consistent, streamlined operating processes to drive efficiency and reduce unit costs.
You have:
5-10 years of leadership positions in implementation and/or customer service processes and operations.
Demonstrated experience with implementing and servicing customers in the 1000+ size segment.
Knowledge of Absence products and PEO’s and the capabilities needed to support customers.
Knowledgeable of Benefit Administration vendors, data exchange formats and how to integrate with Benefit Administration technology partners.
Experience leading complex implementations.
Demonstrated experience in managing partnerships both internal and external.
Knowledgeable of Workforce Management methodology and tools
Strong technical background in operations with demonstrated analytics and analysis capability.
Collaborative leadership and client relationship management with Sales and other key partners.
Knowledge of industry trends and expertise in the Large Market segment.
Reporting Relationships:
This position reports to the Head of Advisory Market Implementation and Transformation, who reports to the Head of Group Benefits Operations.
Location:
Hybrid role - 2 days in office, 3 days WFH and can be based in any Guadian office located in Bethlehem, PA; Holmdel, NJ; Hudson Yards, NYC; Boston, MA. We will consider remote candidates if experience is aligned.
Travel – up to 20%.
Salary Range
$82,660.00 - $135,805.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
Dental plan
Vision plan
Health care accounts – flexible spending, health reimbursement, and health savings accounts
Critical illness insurance
Life and Disability Insurance
Retirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
Flexible work arrangements (part in-person/part remote)
Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
Paid parental leave and paid family and medical leave policies
Emotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring Health
Wellness programs, including fitness program and equipment reimbursement
Child, adult, and elder back-up care support through Bright Horizons
Adoption assistance
College planning
Tuition reimbursement
Student loan assistance
Commuter benefits in select metropolitan areas
Equity & Inclusion
Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:
Employee Resource Groups:
Colleague Connection Committees
Community Involvement Committees
A culture that encourages colleagues to bring their authentic selves to work
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
