Offer summary
Qualifications:
5+ years in Customer Success or Sales, Experience with SaaS IT Management products, Proficient in RMM tools and technology, Familiar with Gainsight and Salesforce, Technical certifications in RMM tools preferred.
Key responsabilities:
- Lead onboarding for Managed Service Providers
- Conduct discovery calls to assess client needs
- Facilitate post-purchase handoff and partnership
- Collaborate with Account Executive team on client progress
- Provide insights to improve onboarding and adoption