Offer summary
Qualifications:
Bachelors degree or equivalent experience, Minimum 5 years of hands-on ServiceNow experience, ITIL Foundation certification preferred, Strong understanding of ITSM processes, Excellent communication and analytical skills.
Key responsabilities:
- Elicit, document, and analyze business requirements
- Leverage ServiceNow to design effective solutions
- Ensure adherence to SDLC processes including testing
- Collaborate with stakeholders to gather requirements
- Provide training and support to end users