Institute Intern (BA Level)

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION
At Centerstone’s Institute, we conduct research to prevent and cure mental illness and addiction. We also work to translate research into meaningful clinical practices and implement research-based strategies in real-world settings, thereby reducing the research-to-practice gap. CRI’s workforce is interdisciplinary and comprised of Physicians, Psychologists, Dissemination and Implementation Scientists, Counselor Educators, Program Evaluators, Social Workers, Public Health Advisors, Biostatisticians, Clinical Transformation Specialists, Design Thinking Experts, and others. We collaborate with Academic Medical Schools, Universities, Statewide Mental Health and Public Health Departments, and Veteran-Serving Institutions in much of our work.  Centerstone’s Research Institute is a company of Centerstone, the nation’s largest nonprofit mental health company who provides community-based behavioral health care, substance-abuse treatment and intellectual and developmental disabilities services in Florida, Illinois, Indiana, Kentucky and Tennessee.

Our Interns would mostly be calling and working with clients to gather data about their experiences.  This internship will provide interns with data collection, data entry and interviewing experience along with the possibility of data analysis experience as well.  We will provide interns with a look into the world of evaluation and research.  We look forward to hearing from you!

Intern Location: Day-to-day duties will be remote. Technology equipment will be provided.

Hours: 15-25 hrs a week; This position will work the number of required hours per week in accordance with internship requirements, primarily during the day.

Salary: Unpaid Internship

ESSENTIAL DUTIES & RESPONSIBILITIES

• Intern will work with evaluation team to conduct enrollment interviews with active clients following this procedure:
• Contact eligible clients over the phone within seven (7) calendar days of attending their first qualifying appointment.
• Obtain informed consent from client or caregiver.
• Conduct required client-level service questionnaire through survey management software, if consent is provided.
• Enter and maintain records in data management database.
• Intern will participate as an active team member in the implementation and maintenance of grant projects (e.g., provide ongoing information from client interviews for project improvement, etc.).
• If desired, the intern will have an opportunity to analyze aggregate client data and present to relevant stakeholders.

KNOWLEDGE, SKILLS & ABILITIES

• Willingness to gain experience in conducting interviews/assessments with behavioral health clients on the phone
• Able to communicate clearly and effectively with clients, staff, and supervisors as intern will work closely with other team members
• Possesses organizational skills to maintain records and coordinate other tasks as assigned
• Skilled in speaking to persons of various social, cultural, economic, and educational backgrounds with mental and physical disorders
• Willingness to learn how to use REDCap, Microsoft Access, Microsoft Excel, and other software.
• Knowledge of co-occurring populations a plus
• Detail-oriented with good time management and critical thinking skills
• Able to listen closely and carefully
• Comfort with checking understanding of what the person is saying
• Ability to match and pace conversation with the person on the phone’s tone, speed and volume
• Ability to avoid monotone (e.g., mix up tone, speed and volume in order to keep the person on the phone engaged)
• Ability to voice gratitude for the person’s participation and give clear succinct directions and timelines for when the person will be called in the future
• Experience with SPSS, building dashboards/data visualization platforms

QUALIFICATIONS

Education Level

• In the process of completing a Bachelor’s degree in social science, mental health care, communications or related field

Years of Experience       

• Experience in customer services or telephonic based work preferred

Time Type:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple—it’s about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.