Description:
SPS Commerce has an opening for Consultant II on our Enterprise & DNI Implementation team to work among a team of professionals responsible for developing standardized solutions for our customers. This role will work on implementation projects including problem resolution for customer change events. The role requires 2 years of relevant experience, outstanding communication skills, and strong problem-solving ability.
This is a fully remote role, and can be based anywhere in the Philippines
The role will work US based time zones
As Consultant II, you will:
- Add to your technical skills by completing implementation projects
- Grow your customer service skills through customer-facing interactions
- Enhance your organizational abilities by working on multiple projects
- Earn competitive compensation and benefits
Does this sound like you?
- You enjoy installing, upgrading, testing, and configuring systems
- You have outstanding communication skills and the ability to effectively interact with internal stakeholders and clients
- You are analytical and data-driven
- You are highly organized and process-oriented
Why SPS?
We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.
We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.
Day to Day
As a Consultant II, you will work in a team of professionals responsible for developing standardized solutions for customers. You will facilitate problem research, isolation, diagnosis, resolution and follow-up for customer change events, managing all escalated events appropriately, when necessary.
You will:
- Execute installation, upgrades, testing, and system configuration as part of completing implementation projects
- Perform post-sale initial technical implementation of technology products
- May consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals
- Inform customers and other stakeholders of project progress
- Conduct tasks and assignments as directed. Work under moderate supervision with some latitude for independent judgment
- Track progress of Implementation project(s). Ensure deadlines are met and scheduling issues resolved
Required Skills
To be a good fit for the Consultant II opportunity, you will have:
- A bachelor's degree with 2 years of related experience; or an advanced degree without experience; or equivalent experience
- Strong analytical, problem-solving, and troubleshooting skills
- Excellent communication and strong customer-facing skills
Preferred experience:
- EDI experience
- Excellent organizational skills and ability to manage multiple projects concurrently
- A balanced mix of skills: driver and facilitator, tactical leader and doer
- Ability to apply, test, and re-configure data rules to produce desired results
Note: This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
