Patient Engagement Specialist (Virtual Healthcare)

Patient Engagement Specialist (Remote)

If you got into healthcare to make a difference, you’re in the right place.  We’re looking for a values-driven, mission-focused, dynamic Patient Engagement Specialist who is passionate about working with seniors (and their families), especially those navigating mental and behavioral health challenges. Someone who is searching for a workplace and culture that is as committed to them as they are their patients.  If that’s you, read on!

What’s Rippl? 

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers, intent on building a movement to bring mental healthcare to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action.  

We’re reimagining what it feels like to experience mental health care challenges as a senior.  By leveraging an obsession with supporting our Care Team, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around mental and behavioral healthcare, both for seniors and their families and caregivers.  Helping them stay healthier, at home longer, and out of the Emergency Room. 

Our Core Values  

At Rippl, we live and breathe a set of shared, core values that help us build the best team, guide how we work together, and best serve our patients, families and caregivers.  

If not Us, then Who?  Seniors need better mental health care NOW. Our mission is urgent. And, we’ve got the perfect team to take this on.   

Mission is our Middle Name  There is no more noble mission than caring for seniors with mental health challenges. We’ve set out to make a giant, lasting, transformational impact.  

Care Team Obsession  Our team members are our focus, our obsession. We listen and learn from, and with, our front-line team  to find the right answers. When we care obsessively for our team, our patients and families will get the care they deserve. 

Moving Mountains  We see what we’re doing as a movement–a movement focused on solving one of the most important, most urgent challenges in healthcare for a really special group of people.  

Raising the bar, for everyone We are leveraging world class expertise to define a new standard of care. Partnering with the country’s leading academic institutions and geriatric clinicians, we are bringing clinical excellence to our seniors. 

Join the movement  

We’re looking to find other changemakers who are ready to join our movement. Those who believe serving seniors is their calling, their reason for jumping out of bed every day. Our ambition is to create a nirvana workplace for this tribe! And, most importantly, help them make a giant difference in the lives of their patients. Because, “if not us, then who?” 

The Role:

The Patient Engagement Specialist serves as the first point of contact for our patients, and caregivers throughout their robust onboarding experience with Rippl.  As the first friendly voice of Rippl, the Patient Engagement Specialist is accountable for patient  engagement, outreach, and acceptance of care for patients and caregivers.This is a great opportunity for someone who is excited about being part of the early stages of growing a business, and really cares about making a huge difference with the senior population.

Responsibilities:

• Providing patients and their caregivers with an engaging, white glove experience 
• Effectively communicate Rippl’s offerings to a senior population
• Engage with new patients  with the goal of having them accept care with Rippl 
• Set patients up for success by scheduling their first appointments with Rippl Care Team, providing a smooth and efficient onboarding experience
• Communicate and receive patient information by phone, email, e-referral and fax management
• Be a trusted and knowledgeable resource for patients  on Rippl services
• Maintain accurate and up-to-date patient demographics in CRM/EHR
• Collaborate with Care Team to ensure a seamless transition of newly onboarded  patients are assigned to the Care Pods
• Ensure required onboarding paperwork has been completed by the patient or Power of Attorney (POA) and obtain any necessary medical documents from healthcare providers, to ensure Rippl’s Care Team has the most up-to-date and comprehensive patient record
• Meet quality, productivity, and acceptance rate performance metrics
• Perform other administrative duties as assigned.

Qualifications:

• Passion for working with seniors, their families and caregivers
• 2+ years experience in a healthcare environment required 
• Experienced in patient outreach, engagement, intake, medical reception and/or customer service 
• Proficiency in various systems such as Google Suite,Salesforce, Athena (EHR), and cloud based telephony systems
• Knowledge of medical and behavioral health terminology
• Exceptional interpersonal, customer service, problem-solving and conflict resolution skills
• Comfortable in a high speed, ever changing, start-up environment
• Strong verbal and written communication skills
• Excellent organizational and multitasking skills 
• Ability to connect and build relationships with people from diverse backgrounds
• Access to high-speed, reliable internet and a secure, private workspace conducive to confidentiality required

What’s in it for you 

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility 
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Flexible schedules and the opportunity to work from home
• Competitive compensation 
• Annual bonus eligibility 
• 401(k) plan with a healthy match 
• Equity in the form of stock options 
• Medical, Dental and Vision coverage for you and your family 
• Life insurance and Disability
• Well-being and Remote Work stipend
• Generous Paid Time Off 

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: Range is $23-27 per hour (DOE)

We are going to make some very big waves starting with a small Rippl - come join us!