CRM Manager

Job Type

Full-time

Description

Join Us And Make A Difference In The World
At Motor Services Hugo Stamp and Pacific Power Group, our mission is to sustain the momentum and energy that drives the world forward. Within the marine engine and backup power generation sectors, we offer comprehensive maintenance, repair, and overhaul services. Our highly skilled team comprises field service technicians, engineers, and workshop professionals who are in constant demand to ensure operational stability across vital industries such as military and defense, first responders, and global supply chain providers—covering everything from raw materials to consumer goods and food products. Join us now and become part of a team dedicated to making a meaningful impact on the world.

Travel:  Up to 50% travel expected
 

Benefits Include
Medical, Dental, Vision, Highly Competitive PTO Accrual, 10 Paid Holidays, Life Insurance, AD&D, Short/Long-Term Disability, 401K with Company Match, Pet Insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft, Health Advocate, Tuition Assistance, Maternity and Paternity Leave, Adoption Aid, Referral Bonuses, and more.

Job Summary:

We are seeking a highly skilled and motivated CRM Manager and Analyst to join our team. This role is pivotal in managing and analyzing our customer relationship management (CRM) system, with a particular focus on deploying and managing DynamicsCRM for sales and services. The ideal candidate will have a strong background in CRM systems, data analysis, and project management, ensuring that our CRM strategies align with business goals and enhance customer satisfaction.

Key Responsibilities:

CRM Deployment and Management

- Lead the deployment, configuration, and customization of DynamicsCRM to meet business requirements across the enterprise value chain.

- Manage the day-to-day operations of the CRM system, ensuring data integrity, system performance, and user support.

- Collaborate with IT, Operations, and other work teams to integrate DynamicsCRM with other business systems and applications.

Data Analysis and Reporting

- Analyze CRM data to identify trends, patterns, and insights that drive business decisions.

- Develop and maintain dashboards and reports to monitor key performance indicators (KPIs) and CRM metrics.

- Provide actionable recommendations based on data analysis to improve customer engagement and retention.

Project Management

- Plan, execute, and oversee CRM projects, ensuring timely delivery and alignment with business objectives.

- Coordinate with cross-functional teams to gather requirements, define project scope, and manage project timelines.

- Conduct training sessions and workshops to ensure effective use of DynamicsCRM by end-users.

Customer Relationship Management

- Develop and implement CRM strategies to enhance customer experience and loyalty.

- Monitor customer interactions and feedback to identify opportunities for improvement.

- Work closely with sales, marketing, and customer service teams to optimize customer journeys and touchpoints.

System Maintenance and Support

- Perform regular system audits and maintenance to ensure optimal performance and security.

- Troubleshoot and resolve CRM-related issues, providing technical support to users.

- Stay updated with the latest CRM trends, technologies, and best practices.

Requirements

Qualifications

- Bachelor’s degree in business, information technology, or a related field.

- Proven experience in deploying and managing DynamicsCRM.

- Strong analytical skills with the ability to interpret complex data and provide actionable insights.

- Excellent project management skills, with a track record of successfully leading CRM projects.

- Proficiency in CRM software, data analysis tools, and Microsoft Office Suite.

- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

- Detail-oriented, with a focus on accuracy and data integrity.

Preferred Qualifications

- Verifiable and proven track record in leading change across multiple functions in an organization across geographies and business units.

- Experience in a similar role within firms engaged in providing industrial services, distribution and/or value-added distributors to B2B customers, small- to large-cap customers.

- Certification in DynamicsCRM or related CRM platforms.

- Knowledge of SQL, Power BI, or other data visualization tools.