Offer summary
Qualifications:
Strong conversational and written English skills, Proven experience in customer support, Tech-savvy and quick learner of software, Strong organizational skills and detail-oriented, Experience with Jira and HubSpot.
Key responsabilities:
- Act as the first point of contact for client inquiries
- Manage and optimize ticketing system using Jira and HubSpot
- Assist clients with installs and onboarding tasks
- Provide post-onboarding support and gather client feedback
- Collaborate with team to improve customer journey