Offer summary
Qualifications:
Strong conversational and written English skills, Proven experience in customer support, Tech-savvy, quick to learn software, Strong organizational skills and detail-oriented, Experience with Jira and HubSpot.Key responsabilities:
- Act as first contact for client inquiries
- Manage and optimize ticketing using Jira and HubSpot
- Assist clients with installs and onboarding
- Provide ongoing client support post-onboarding
- Collaborate to improve customer journey