Senior Property Assessing Technical Specialist | Multiple locations
At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
The primary purpose of this role is to collaborate key internal and external stakeholders to manage a portfolio of residential property claims that involve increased levels of complexity. This is a customer centric role with the successful applicant managing the customer experience through the claim lifecycle whilst ensuring compliance with the relevant authority levels and regulatory requirements. If you enjoy helping people, problem solving and navigating complex situations – this role is for you.
You'll be responsible for:
- Following the AAL Claims Management Process
- Ensure and maintain knowledge of current legislation and how these impacts claim management, applying soundly based decision making to all claims and consistently making liability decisions of increasing complexity throughout the life of claim.
- Proactively manage a portfolio of complex property claims within PCA authority levels whilst providing an exceptional customer experience.
- Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders in relation to referred claims, documenting decisions and reasons, including ownership details, reserve changes and acceptance and rejection of claims.
- Ensure adherence with best practice claims assessment practices and processes.
About you:
- Previous experience managing insurance claims that involve increased technical or customer complexity (5 years)
- Significant experience of working in a customer service role.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.
- Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making.
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
What's on offer:
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite
