Director, Technical Product Management

Position Summary:

The Director, Technical Product Management is responsible for building innovative, human-centric solutions that bring value to current customers, capture the buyer of tomorrow and move CAQH to the forefront of the industry. In this role, the Director, TPM will lead a product planning increment approach (both PI 3-month planning and 6-month forecast) in support of executing business roadmaps and organizational goals as determined by Strategic Product Management partners. Through ensuring PI readiness, partnering with technology/UX and other teams to decompose features and functionality, managing KPIs and measuring velocity, the technical product team will achieve agile process maturity, maximize development resource capacity, and meet operating budget projections.

This is a full-time, exempt, remote position.

Base Salary Range: $175,000 - $195,000 annually.

Specific Responsibilities:

• Manage the technical components of the product lifecycle from planning process hand off through development, execution, launch and placement with customers. 
• Act as the technical product lead for new and existing products; work with cross-functional teams to forward definition and development of new products that align with the organizational strategy. 
• Drive the maintenance, growth, and retirement of assigned new and existing products.
• Support user persona workflows and solution journey maps.
• Create and manage the technical product roadmap for assigned solutions, including the overall prioritization of product enhancements requested by internal and external stakeholders in alignment with organizational objectives and collaboration with internal functional areas. Roadmaps focus on LO view at 18-month future state.
• Execute NLO Business Roadmaps and goals as determined by Strategic Product Management teams.
• Ensure readiness for PI execution and prepare for subsequent PIs in annual cycle. 
• Interface with Technology/UX to decompose features and functionality that deliver value outlined in the strategic business case.
• Support new product launch initiatives (pilots, PoC, etc.) in conjunction with Strategic Product Management and Enterprise Strategy teams.
• Track KPIs aligned to business cases and annual plan.
• Monitor team velocity and maturity of agile processes to support resource and capacity planning.
• Manage operating expense budget.
• Collaborate with Technical (PMO, InfoSec, Tech Ops, and Architecture) teams to support the execution of the technical roadmaps for NLO and LO plans.
• Support Account Management and Marketing in the development and implementation of a company-wide customer satisfaction process, including CSAT and NPS processes.
• Promote leading healthcare industry and technical infrastructure thinking, cultivate new ideas, foster innovation, provide subject matter expertise across settings.

Supervisory Responsibilities:

• Supervise 4-6 Product Leads, Product Managers and Product Consultants.

Skills: 

• Possess a deep knowledge of health plan and provider business needs, healthcare solutions, trends and CAQH competitors.
• Demonstrate an ability manage solution P&L and grow profit margins.
• Exhibit an ability to develop and manage product lifecycles to meet ROI and profitability expectations.
• Communicate clearly and concisely with participating organizations, providers, user workgroups and advisory committees, and business and technical stakeholders using their terminology.
• Possess a broad set of influencing skills (ability to influence people and strategic direction without direct control and/or authority).
• Manage teams and work collaboratively and effectively across matrixed organizations using diplomacy.
• Demonstrate proven excellent interpersonal skills with strong and persuasive oral and written communication skills, including executive presentations.
• Deliver innovative solutions and services within the healthcare industry.
• Demonstrate proficiency in the MS Office Suite (e.g., Word, Excel, Office 365 and PowerPoint, Jira, and Confluence).
• Collaborate with IT to produce LOEs and forecast delivery timelines, right size scrum teams, 
• Manage initiative scope, risk, and dependencies throughout PDLC.
• Own end to end execution of 1-year roadmap and drive and measure outcomes based on business value.
• Develop and execute an LO 18-month roadmap.
• Support user advisory groups, focusing on usage analysis, Solution adoption, and other feedback measures.
• Support new product launch (Pilots, PoC). 
• Communicate business plans and priorities clearly and concisely with business and technical stakeholders using their primary terminology.
  1. Tech and Operations  
  2. Value Consulting and Provider Engagement
  3. Account Management and Business Development
  4. Finance
• Work collaboratively and effectively across matrix organizations in a fast-paced, entrepreneurial environment.

Experience:

• 8+ years in healthcare specifically directly working for health plans or providers in an operational or product development role.
• 5+ years in product development / product management in healthcare with a proven business focus in growing products and services.
• 5+ years supervising product management staff.
• Experienced in collaborating in software development lifecycles and maintenance activities and methods including a background in SaFE and Pragmatic Marketing.

Education:

• Bachelor’s degree required; Master’s degree preferred.
• Degree in healthcare administration, public health, or technology disciplines preferred.
• SaFe and/or Pragmatic certifications preferred.

WHO WE ARE

Named one Modern Healthcare’s “Best Places to Work,” CAQH has helped nearly 1,000 health plans, 2+ million providers, government entities and vendors connect, exchange information and operate more efficiently. CAQH technology-enabled solutions and its Committee on Operating Rules for Information Exchange (CORE) bring the healthcare industry together to make sharing business information more automated, predictable, and consistent. CAQH Insights researches opportunities to reduce the burden of manual processes in healthcare administration.  

WHAT YOU GET

CAQH recognizes that its most important asset is its growing team of smart, creative, collaborative, forward-thinking and passionate professionals – and that a comprehensive employee benefits package is an important factor for them in choosing where to work. CAQH offers competitive compensation along with an extensive benefits package for all full-time employees, including medical, dental and vision coverage, tuition assistance and a 401k. We offer full-time remote work to all staff from any location and maintain a physical office in downtown Washington, DC.

At CAQH, we are proud of our active commitment to Diversity, Equity, and Inclusion (DEI). Our DEI committee works diligently to foster an inclusive workplace where all individuals are valued, respected, and empowered. We embrace diverse perspectives and are dedicated to providing equal opportunities for everyone to thrive. Join us in our mission to transform healthcare through innovative technology solutions while making a positive impact on the lives of diverse communities.

CAQH is an equal opportunity employer. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to race, color, religion, sex, national origin or ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, source of income, place of residence, or any other characteristic protected by law. CAQH will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

Applicants have rights under the Family Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA). If you are interested in applying for employment with CAQH and need an accommodation to apply for a posted position, contact CAQH Human Resources at 202-517-0436.

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