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Systems Engineer

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

Minimum of 3 years technical experience., Proficient in virtualization technologies., Experienced with Windows and Linux servers., Knowledgeable in networking infrastructure solutions., Industry qualifications like Microsoft AZ certifications..

Key responsabilities:

  • Provide level 2 technical support and troubleshoot system issues.
  • Manage network configuration changes and ensure SLAs are met.
  • Document procedures for troubleshooting and knowledge sharing.
  • Collaborate on upgrades and incident management with data center teams.
  • Mentor junior staff and enhance client relationships.
Booth & Partners logo
Booth & Partners Large https://boothandpartners.com/
1001 - 5000 Employees
About Booth & Partners
We impact global start-ups and organizations to ignite their sense of mission and purpose while impacting the lives of underserved communities around the world. Our co-evolving partners seek to disrupt their industry and serve as a vehicle for change. We provide outsourcing services in the form of Talent Solutions, Managed Solutions, and Workspace Solutions helping our partners drive towards ever-greater purpose and meaning. Our values are what ultimately drive Booth and Partners. We do our best to make sure that our shared values are deeply ingrained in how we work. We understand how values are inextricably connected to all areas of our business, and we focus on ways to be intentional. These values manifest not only in how we relate to each other but how we thrive and exist in the world.
See more Booth & Partners offers

Job description

Job Summary 

As a Systems Engineer at Spirit, you will be playing a pivotal role in supporting and improving the quality, efficiency, and success of internal and external infrastructure. We are seeking an individual with a unique blend of common sense, a strong technical understanding, and the versatility to work seamlessly as part of a team or autonomously. Your role goes beyond a conventional networking engineer role; you’ll be entrusted with solving complex problems within client environments, emphasising efficiency and stability. Collaborating closely with technical and non-technical stakeholders alike, you will ensure that our managed services not only meet but exceed client expectations, contributing to the ongoing improvement and investment in our services.


Key Responsibilities

  • Provide level 2 technical support and troubleshooting for system-related issues
  • Receive escalated customer calls and emails clarifying requirements in a timely manner
  • Promptly address escalated customer calls and emails by clarifying their requirements.
  • Diagnose and resolve system performance problems, in internal and client environments
  • Ensure customer Service Level Agreements (SLA) and customer expectations are met
  • Respond promptly to service outages and incidents, implementing effective remediation measures to minimise downtime.
  • Document troubleshooting procedures and solutions for future reference and knowledge sharing.
  • Manage and execute network configuration changes, upgrades, and deployments
  • Cultivate strong relationships with clients by providing top tier service and support
  • Support both on-premise and cloud hosted Infrastructure for client and internal environments
  • Collaborate with data centre operations teams to coordinate system upgrades, migrations, capacity planning, and incident management.
  • Design, implement, and manage complex network infrastructure solutions for both internal and external client environments.
  • Assist with the stability, security, and scalability of systems through proactive monitoring and maintenance.
  • Collaborate with cross-functional teams to integrate networking solutions with other IT systems and applications.
  • Provide mentorship and guidance to junior networking engineers and other technical resources within the organisation.
  • Adhere to the Spirit policies and procedures, and work with teams to iterate and develop said policies and procedures.



Requirements
Essential Skills & Experience

  • Minimum of 3 years of technical experience in medium to enterprise environments
  • Proven experience in supporting multiple domain environments
  • Proficiency in virtualization technologies (VMware, Hyper-V, Azure Virtual Machines)
  • Experience with M365 and cloud computing, adhering to industry best practices
  • Familiarity with supporting English-speaking countries
  • Over 3 years of experience with Windows and Linux server operating systems
  • Experience in supporting and managing data center networks
  • Knowledge of data center infrastructure, including servers, storage, and virtualization technologies
  • Proficiency with leading networking infrastructure solutions (e.g., Meraki, Fortinet, Sophos, Juniper, Cisco, WatchGuard, MikroTik, Aruba, Ruckus)

Industry Qualifications
  • Microsoft AZ-900
  • Microsoft AZ-104
  • Microsoft AZ-700
  • Microsoft AZ-500
  • VMware Certified Technical Associate
  • Veeam Certified Engineer (VMCE)
  • ITIL Certification (highly regarded)


Personal Qualities and Attributes

  • Ability to prioritize tasks effectively while maintaining ticket documentation and management standards
  • Strong decision-making skills and sound judgment when engaging with internal and external stakeholders in high-pressure situations
  • Proactive approach to identifying and resolving complex technical issues using critical thinking and analytical reasoning
  • Excellent verbal and written communication skills
  • Ability to convey technical concepts clearly and concisely to both technical and non-technical audiences
  • Customer-centric mindset, prioritizing clients' needs and objectives while delivering exceptional service and support
  • Actively seeks opportunities for professional development and skill enhancement


Benefits
WHAT WE OFFER:


✔ Work-from-home setup
✔ Great Place to Work-Certified Company
✔ Premium HMO
✔ Holistic employee experience
✔ Rewards and incentives
✔ Monthly engagement activities
✔ Career advancement opportunities
✔ Paid referral program


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Network InfrastructureData Center DesignCloud ComputingWindows ServersLinux ServersITIL Security ManagementNetworking BasicsVirtualizationTechnical SupportInternal Documentation

Other Skills

  • Collaboration
  • Leadership Development
  • Analytical Thinking
  • Customer Service
  • Mentorship
  • Troubleshooting (Problem Solving)
  • Verbal Communication Skills
  • Problem Solving
  • Decision Making
Are you interested?

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