Onboarding & Projects Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Are you a proactive and detail-oriented professional with a passion for project management and customer relations? We are looking for an Onboarding & Projects Specialist to join our dynamic team in the BENELUX area. In this role, you will coordinate and manage onboarding, offboarding, and internal projects, ensuring seamless transitions and high-quality service for our clients.

In this position you will play a crucial role in enhancing customer satisfaction and streamlining our processes. Your efforts directly contribute to achieving our company’s financial and qualitative objectives, making you an essential part of our success.

Your role in our mission

• Achieve company objectives by delivering exceptional service at an operational level.

• Proactively suggest and implement improvements to boost customer satisfaction.

• Oversee the client setup and exit processes, ensuring all stakeholders are aligned.

• Coordinate and communicate project details with all involved parties.

• Support the execution of the department plan with your insights and expertise.

• Lead projects using standard procedures and the PRIME methodology, meeting all deadlines.

• Evaluate project outcomes and provide constructive feedback.

• Ensure smooth handovers to Customer Service upon project completion.

• Maintain accurate project administration, including risk management, financial forecasting, and budget oversight.

• Continuously suggest and implement process improvements.

• Manage project teams within a matrix organization, fostering clear communication and collaboration.

Valued skills and experience

• Bachelor’s degree or equivalent level of education and thinking.

• Certification in Project Management (IPMA-D, Prince2, or similar).

• Training in Continuous Improvement methodologies (Six Sigma, Kaizen, or equivalent).

• Several years of relevant experience in multi-functional project management.

• Proficiency in MS Office, particularly Excel, at an expert level.

• Excellent proficiency in Dutch (written and verbal).

• Good proficiency in English (written and verbal).

• Good proficiency in French (written and verbal).

• Strong planning and organizational skills, with the ability to maintain an overview and anticipate/escalate potential risks and issues timely.

• Effective delegation and instructional abilities.

• Service- and solution-oriented mindset with analytical problem-solving skills and creativity.

• High stress resilience.

• Effective stakeholder management skills.

Discover what we offer

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come

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